Director of Operations, Brokerage

Description

• Establish operational KPIs, dashboards, and reporting to support decision-making.
• Oversee facilities management, licensing, compliance, and risk mitigation.
• Support business development initiatives, market integrations, and recruiting efforts.
• Champion a culture of accountability, operational excellence, and continuous improvement.
• Develop and implement standardized processes, procedures, and playbooks across markets.
• Partner with leadership on annual business planning, budgeting, forecasting, and expense oversight.
• Lead and manage brokerage operations, administrative, research, and marketing teams.
• Drive CRM adoption (Salesforce/Apto) and pipeline tracking across brokerage teams.

Requirements

• Bachelor's degree preferred.
• Proven ability to scale operations across multiple locations.
• 10+ years of operations leadership experience, ideally in commercial real estate or a related industry.
• Strong financial acumen with experience managing budgets and P&Ls.
• Advanced CRM and Microsoft Office 365 proficiency.
• Excellent leadership, communication, and problem-solving skills.

Benefits

• Opportunity to shape brokerage operations across growing markets

Training + Development

Interview process

Visa Sponsorship

Security clearance