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Customer Service Representative - Amtech
Ufp Industries
Manage custom corrugated orders, specs, tooling, and customer support using Amtech.
7d ago
$60,000 - $80,000
Intermediate (4-7 years)
Full Time
Las Vegas, NV
Office Full-Time
Company Size
15,000 Employees
Service Specialisms
Manufacturing
Wood Products
Construction
Packaging
Distribution
Supply Chain Solutions
Engineering
Design
Sector Specialisms
Residential Construction
Retail Building Products
Industrial Packaging
Single-Family Builders
Multi-Family Builders
Commercial Builders
Concrete Formers
Factory-Built Housing (Mobile & Modular Homes)
Role
What you would be doing
spec management
amtech system
quote generation
purchase orders
spreadsheet tracking
vendor coordination
- Build and manage specs in Amtech, including tooling numbers, save given pricing, and production routing
- Receive and process purchase orders for custom corrugated items, ensuring all specs are built accurately in Amtech
- Maintain working spreadsheets to track PO numbers, customer setup, spec needs, and tooling orders
- Provide proactive updates and ensure customer expectations are met throughout the order lifecycle
- Work with production managers to obtain pallet stacking patterns, machine routing, and lead edge details for spec accuracy creation
- Use Amtech’s formal quote system to generate customer quotes, incorporating freight and tooling costs
- Act as the point of contact for high-level customer issues and escalations
- Collaborate with sales to gather CAD drawings, print cards, and customer approvals for spec creation.
- Maintain spec integrity by verifying against CAD and print cards before booking
- Coordinate with vendors for cutting dies and print plates, ensuring timely PO creation and delivery
What you bring
amtech
cad
4+ years
customer service
detail-oriented
communication
- REQUIRED - applicants without Amtech experience will not be considered for this role
- Strong understanding of custom corrugate workflows, including tooling, routing, and spec creation.
- Ability to interpret CAD drawings and translate them into accurate Amtech specs.
- Works independently and collaboratively across departments.
- 4+ years of experience in customer service within custom corrugated packaging.
- Proficiency in Amtech, CAD, and Microsoft Office Suite.
- Highly motivated, detail-oriented, and solution-driven.
- Understanding in business math, including costing and freight calculations.
- Excellent communication and organizational skills.
- Stock purchase program with employee discount
- Basic and voluntary life insurance
- Health savings account with company contribution
- Wellness programs and challenges
- Medical insurance
- Disability insurance
- Vision insurance
- Dental insurance
- 401(k) plan with company match
- Paid vacation and holidays
- Educational reimbursement
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1993
Year of IPO
The company went public in 1993.
Fortune 500
Ranking
The company ranks on the Fortune 500 list.
2020
Year of Rebranding
The company rebranded in 2020 to reflect its expanded reach.
50,000 lb
Max Payload
ISTA-certified packaging labs handle payloads up to 50,000 lb.
- It serves builders, manufacturers, and big-box retailers with products ranging from engineered lumber to custom packaging systems.
- By operating as North America’s largest softwood converter and global pressure-treat leader, it gains scale and sourcing advantages.
- It delivers for residential, commercial, industrial, and packaging customers through hundreds of facilities across several continents.
- Notable projects include custom truss systems, composite decking brands, and ISTA-certified packaging labs.
- Drive operational excellence throughout the enterprise
- Cultivate a unique, rewarding culture throughout the UFP family of companies
- Provide significant opportunity for professional and personal growth
- Support communities in which we operate
- Supply exceptional products and service to our customers
- Maintain inclusive, safe working environments
- Attract and retain diverse top‑shelf talent
- Operate with a focus on energy efficiency and lean manufacturing
- Deliver consistent, positive financial results to our shareholders
3.8M tons wood
wood sourced sustainably
The company sourced a significant amount of wood from certified sustainable sources in 2022.
15% Carbon Emissions
carbon reduction progress
Significant carbon emission reduction was achieved through investments in energy-efficient equipment.
162K tons recycled
wood waste diverted
A large volume of wood waste and timber remnants were successfully recycled in 2022.
25% GHG Target
emissions reduction target
A commitment to reducing greenhouse gas emissions by 25% from 2020 levels by 2025.
- Diversified wood sourcing across geographic regions and partnered with sustainable suppliers.
- Launched eco-friendly product lines using recycled materials.
- Installed solar panels and targeting renewable energy.
15,000 Employees
Global Workforce
The company employs approximately 15,000 individuals globally, reflecting a significant organizational scale.
- Maintains inclusive, safe working environments (stated in 2022 sustainability continuum)
- Attracts and retains diverse top‑shelf talent (stated in 2022 sustainability continuum)
- No published gender breakdown or specific representation targets disclosed
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