Customer Care Manager at M/I Homes, Inc. in Columbus, OH | Kablio

M/I Homes, Inc.

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Customer Care Manager

M/I Homes, Inc.

Builder of high-quality homes in diverse markets across the U.S., focusing on residential properties.

Inspect and repair completed homes, manage service orders, and ensure customer satisfaction.

4 days ago ago

Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years)

Full Time

Columbus, OH

Field

Company Size

2,000 Employees

Service Specialisms

Construction services

Project Management

Property Development

Design

General Contractor

Sector Specialisms

Residential

Role

Description

subcontractor scheduling

inventory management

work orders

problem solving

customer visits

supervision

Contacts and schedules appropriate subcontractors to perform work as required.
Assist in special projects as requested and perform additional duties as required.
Maintains service vehicle inventories including appropriate materials and equipment.
Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.
May complete work orders required to meet customer needs; provides problem solving on-site.
Directs and supervises subcontractors to improve efficiency and workflow.
Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.
Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status.

Requirements

communication

computer skills

software

driver's license

Written & verbal communication
Proficient in using computers and various software applications
Travel demands which require possession of a valid driver's license and a good driving record to comply with Company-issued vehicle policies.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

pre-employment substance abuse testing and drug‑free workplace policy

Company

Overview

150,000 homes

Homes Built

Spanning multiple locations, demonstrating extensive reach.

15 markets

U.S. Markets

Operate in key locations, indicating a broad national presence.

Offers a variety of single-family homes, townhomes, and condominiums tailored to different lifestyles.
Emphasizes quality craftsmanship and energy-efficient designs in all projects.
Recognized for a personalized approach to homebuilding, assisting buyers in creating their ideal homes.
Known for building strong communities and fostering lasting relationships over four decades.
Financially stable, continuously expanding into both established and emerging markets.
Balances innovation with tradition, with a strong commitment to excellence.

Culture + Values

Integrity and Honesty
Customer Commitment
Delivering Results
Collaboration
Excellence
Continuous Improvement

Environment + Sustainability

2030

Net Zero Target

Aiming for net zero energy homes by a specific year, showcasing commitment to sustainable living.

Constructing homes that surpass national energy efficiency standards through green building practices.
Integrating energy-efficient features like high-performance HVAC systems and smart home technology.
Employing sustainable building practices to reduce environmental impact.
Certified for leadership in energy-efficient home construction by ENERGY STAR.

Inclusion & Diversity

Committed to providing equal opportunities in recruitment, hiring, training, and promotion
Focus on fostering a diverse workforce that mirrors the communities they serve

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