Researcher at Barbour Abi in Ellesmere Port, England, United Kingdom | Kablio

Role

Description

workload management

relationship building

kpi tracking

project research

crm interaction

Managing your own workload to ensure project information is current, correct and delivered on time to meet department expectations.
Building relationships with contacts within the construction industry
Achieve KPI measures around project volume and quality of data gathered.
Researching current construction projects to a detailed level using the telephone, internet, and other communication sources to generate opportunities for our customers.
Interacting directly with clients through our internal CRM systems to answer queries on construction information.

Requirements

ms office

crm

telephone

resilience

kpi

communication

An excellent telephone manner
Resilience and strong work ethic
Excellent organisational and time management skills.
Dedication and commitment to producing consistently high-quality output.
Desirable, but not essential, a minimum of 2 years’ experience in an inbound or outbound calling role, this could be in a contact centre, customer service or similar.
Effective Communicator
Ability to work towards and achieving KPI’s.
Proficiency in MS Office, including Word, PowerPoint, and Excel or similar.
Experience of using CRM systems
Active listener

Benefits

Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 20 countries.

As a “Researcher” you will be researching current construction projects to a detailed level using the telephone, internet, and other communication sources to generate valuable data insights for our clients. You will receive full training, from our in-house Research Training Manager, this will include 121 training, group workshops, and on the job coaching.

Purchase extra holidays
Hybrid working for everyone
3pm finish on a Friday
25 to 30 days holiday
Volunteering days
Pension and Life Assurance
Day off for your birthday
Great company culture that offers professional development, training and regular social events

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Evolved into the definitive source of construction project intelligence.
Delivers deep insight via construction data, analytics dashboards, and bespoke consultancy powered by in‑house research.
Trusted by government agencies and industry bodies to provide national infrastructure and planning data.
Operates under international parent group Informa, leveraging global reach while maintaining UK market focus.
Offering spans monitoring planning applications, pipeline tracking, competitive benchmarking, and project lead generation.
Key sectors span commercial, residential, infrastructure, public sector, and market research intelligence.
Features a custom Analytics platform with PowerBI‑driven dashboards tailored to client strategy and pipeline visibility.

Culture + Values

Customer Focused - We take time to understand our customers’ needs and build strong relationships.
Innovative - We foster a culture of innovation that challenges the status quo.
Collaborative - We work as one team to achieve our shared goals and support each other.
Respectful - We treat each other with fairness, kindness, and professionalism.
Quality Driven - We are committed to delivering the highest quality in everything we do.

Environment + Sustainability

2050

Net Zero Commitment

Committed to achieving net zero carbon emissions.

Implementing strategies to reduce operational carbon footprint.
Incorporating environmentally responsible practices into products and services.
Improving energy use within operations to minimize environmental impact.

Inclusion & Diversity

Gender diversity in the workplace is actively promoted to foster an inclusive environment.
Leadership development programs are designed to promote inclusivity across all levels.
A strong commitment to providing equal career opportunities for all employees.

Articles

Barbour ABI News

Careers at Barbour ABI

Barbour ABI Projects

Role

Description

workload management

relationship building

kpi tracking

project research

crm interaction

Managing your own workload to ensure project information is current, correct and delivered on time to meet department expectations.
Building relationships with contacts within the construction industry
Achieve KPI measures around project volume and quality of data gathered.
Researching current construction projects to a detailed level using the telephone, internet, and other communication sources to generate opportunities for our customers.
Interacting directly with clients through our internal CRM systems to answer queries on construction information.

Requirements

ms office

crm

telephone

resilience

kpi

communication

An excellent telephone manner
Resilience and strong work ethic
Excellent organisational and time management skills.
Dedication and commitment to producing consistently high-quality output.
Desirable, but not essential, a minimum of 2 years’ experience in an inbound or outbound calling role, this could be in a contact centre, customer service or similar.
Effective Communicator
Ability to work towards and achieving KPI’s.
Proficiency in MS Office, including Word, PowerPoint, and Excel or similar.
Experience of using CRM systems
Active listener

Benefits

Purchase extra holidays
Hybrid working for everyone
3pm finish on a Friday
25 to 30 days holiday
Volunteering days
Pension and Life Assurance
Day off for your birthday
Great company culture that offers professional development, training and regular social events

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found