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Nations Roof

Commercial Roofing Service Manager-Villa Park, IL

Company logo
Nations Roof
Nation's Roof provides commercial and residential roofing services across the United States.
Lead commercial roofing service ops, manage staff, contracts, and P&L.
3d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Chicago, IL
Field
Company Size
2,000 Employees
Service Specialisms
Roof Repairs
24/7 Emergency Services
Commercial Roof Replacement
Preventive Maintenance
Sustainable Services
Green Roofs
Steep Slope Roofing
Metal Roof Systems
Sector Specialisms
Commercial
Healthcare
Industrial
Energy
Infrastructure
Institutional
Role
What you would be doing
project management
field operations
budget management
customer support
team leadership
kpi monitoring
  • Organize workflow and delegate workload to service level.
  • Manages service contracts and directs support services.
  • Resolve customer issues utilizing professional experience, manufacturing, and other teams as needed.
  • Oversee the scheduling and training of field service and sales representatives.
  • Manage department finances including budgets and project invoicing.
  • Manage field operations and other business activities to ensure daily service levels are met.
  • Set a clear direction for the field service team to ensure accountability and strong focus on customer satisfaction.
  • Creates guidelines, policies, and procedures to facilitate service delivery.
  • Review and analyze budget report and prepare and develop budget modifications and recommendations.
  • Project Management of both commercial roof replacement and service projects.
  • Manages service representatives who perform routine sales and field roof installers that perform project work services including installation, maintenance, and repair.
  • Prioritize and plan work activities.
  • Directs the field service personnel and their deployment on service projects to assure customer experience and service outcomes are in alignment with customer and company objectives.
  • Advise and implement best practices to improve products, applications, and services.
  • Develop methods, guidelines, and policies to facilitate service delivery.
  • Oversees and directs the delivery of projects, services, or functions through the work of employees, implements policies, programs and directives set, and is responsible for determination, hire and termination decisions, and performance reviews.
  • Analyze reports, identify areas for improvement, increase performance.
  • Identify and support employee development and training needs.
  • Prospect and sales to new and existing clients of additional services such a preventive maintenance program.
  • Monitor all operations key performance indicators and develop action plans to meet targets.
What you bring
commercial roofing
estimating
osha
microsoft office
leadership
8 years
  • Must be able to work well with others and within a company system.
  • Read and understand blueprints and specifications.
  • Understand commercial/industrial roofing system design installation code compliance.
  • Proficient in use of phones tablets and other technology tools.
  • In depth knowledge of research and data analysis methods.
  • Estimating experience for both roof replacement and creating high quality repair estimates, roof surveys, and preventive maintenance reports.
  • Ability to receive instructions and clearly explain problems or situations.
  • Outstanding communication and time management abilities.
  • Ability to identify correct and report unsafe conditions according to company and OSHA standards.
  • Leadership and management skills.
  • Experience supervising, training, and guiding a team of production crews or service technicians.
  • 8 years minimum experience in commercial roof system designs, including MoD Bit, BUR, TPO, PVC, EPDM, Metal, and coatings.
  • Proficient in Microsoft Office Programs (Excel Word and Outlook).
Benefits
  • Company Vehicle Phone and Computer
  • Salaried Position: Competitive Base + Incentive
  • Life Insurance
  • 401(K) with employer match
  • Medical Dental Vision Benefits
  • Holiday and Vacation
  • Accident and Disability Insurance
Training + Development
Information not given or found
Company
Overview
  • Founded with a focus on quality roofing services, Nation's Roof has grown into a leader in the industry.
  • Specializes in both commercial and residential roofing solutions, offering everything from repairs to complete installations.
  • The company prides itself on delivering top-tier craftsmanship, leveraging cutting-edge technology for durability and performance.
  • Works on a wide variety of projects, from small residential homes to large-scale commercial complexes.
  • Key areas of expertise include flat roofing, sloped roofing, and emergency repair services.
  • Features collaborations with national brands, municipalities, and private property owners.
  • Distinctive for its ability to deliver projects on time and within budget, has built a reputation for reliability.
Culture + Values
  • Customer Focused: We put our clients’ needs first, always striving for excellence.
  • Integrity: We build trust by being honest, transparent, and dependable in all our interactions.
  • Safety: We prioritize safety for our employees, customers, and the environment.
  • Innovation: We continuously seek new and better ways to deliver quality roofing solutions.
  • Teamwork: We value collaboration and work together to achieve shared goals.
Environment + Sustainability
2050
Net-Zero Goal
This refers to the year by which the company aims to achieve net-zero emissions, significantly reducing its carbon footprint.
  • Committed to sustainable practices and environmental responsibility.
  • Prioritizes eco-friendly roofing solutions and materials in their projects.
  • Aims to reduce the environmental impact of their operations and contribute to a more sustainable future.
Inclusion & Diversity
  • Nation's Roof fosters a culture of inclusivity and promotes equal opportunities.
  • They are dedicated to building diverse teams and ensuring an equitable workplace for all.
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