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Commercial Roofing Service Manager-Villa Park, IL
Nations Roof
Nation's Roof provides commercial and residential roofing services across the United States.
Lead commercial roofing service ops, manage staff, contracts, and P&L.
Organize workflow and delegate workload to service level.
Manages service contracts and directs support services.
Resolve customer issues utilizing professional experience, manufacturing, and other teams as needed.
Oversee the scheduling and training of field service and sales representatives.
Manage department finances including budgets and project invoicing.
Manage field operations and other business activities to ensure daily service levels are met.
Set a clear direction for the field service team to ensure accountability and strong focus on customer satisfaction.
Creates guidelines, policies, and procedures to facilitate service delivery.
Review and analyze budget report and prepare and develop budget modifications and recommendations.
Project Management of both commercial roof replacement and service projects.
Manages service representatives who perform routine sales and field roof installers that perform project work services including installation, maintenance, and repair.
Prioritize and plan work activities.
Directs the field service personnel and their deployment on service projects to assure customer experience and service outcomes are in alignment with customer and company objectives.
Advise and implement best practices to improve products, applications, and services.
Develop methods, guidelines, and policies to facilitate service delivery.
Oversees and directs the delivery of projects, services, or functions through the work of employees, implements policies, programs and directives set, and is responsible for determination, hire and termination decisions, and performance reviews.
Analyze reports, identify areas for improvement, increase performance.
Identify and support employee development and training needs.
Prospect and sales to new and existing clients of additional services such a preventive maintenance program.
Monitor all operations key performance indicators and develop action plans to meet targets.
What you bring
commercial roofing
estimating
osha
microsoft office
leadership
8 years
Must be able to work well with others and within a company system.
Read and understand blueprints and specifications.
Understand commercial/industrial roofing system design installation code compliance.
Proficient in use of phones tablets and other technology tools.
In depth knowledge of research and data analysis methods.
Estimating experience for both roof replacement and creating high quality repair estimates, roof surveys, and preventive maintenance reports.
Ability to receive instructions and clearly explain problems or situations.
Outstanding communication and time management abilities.
Ability to identify correct and report unsafe conditions according to company and OSHA standards.
Leadership and management skills.
Experience supervising, training, and guiding a team of production crews or service technicians.
8 years minimum experience in commercial roof system designs, including MoD Bit, BUR, TPO, PVC, EPDM, Metal, and coatings.
Proficient in Microsoft Office Programs (Excel Word and Outlook).
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