SERVICE MANAGER (Commercial Service)

Description

• Provide customers with price estimations for parts and labor; effectively estimate project hours for specific services.
• Assist in the mentoring, training, and growth of other employee-owners.
• Maintain excellent customer satisfaction levels at all times.
• Assure evaluation and maintenance of employee technical competency is being conducted.
• Develop and submit annual sales and profit plan including necessary budgets.
• Assure the initiation and implementation of employee training and development plan.
• Maintain a well-trained team that is up to date on new technology, use tools and materials properly and provide each customer with quality workmanship.
• Assure timely performance reviews are being conducted.
• Continually investigate market potential and opportunities with a view to implementing established services and recommending additional opportunities to the President.
• Manage the activities of the HVAC Service Division to result in planned and profitable growth.
• Manage, develop and lead HVAC service staff by recruiting, interviewing, hiring, training and reviewing performance of all staff employees.
• Provide assistance to Technicians and other Divisions to maximize company opportunities.

Requirements

• Strong mechanical and installation understanding of the tools and equipment that technicians use.
• Successful sales history and sales management experience.
• Strong computer skills, including Excel and Word.
• Good customer relation skills, to lead by example, help train technicians in ever changing HVAC world.
• Knowledge of managing and maintaining successful business units.
• High school diploma and 5 years of Service Management experience.
• Ability to audit equipment, design HVAC systems, develop pricing of systems, proposal generation service working of PMs, repairs and retrofit projects.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance