Customer Service Librarian - Fixed Term Part Time at Napier City Council in Napier, Hawke's Bay, New Zealand | NZD34,900-41,100 | Kablio

Role

Description

shelving

cash handling

customer service

tech support

program delivery

community outreach

Support the day-to-day operations of the library, including shelving, cash handling, and maintaining the presentation of collections.
Deliver high-quality customer service across all library functions, supporting users with enquiries, technology, and access to services.
Work collaboratively across Napier and Taradale branches as part of a dedicated team focused on continuous improvement and community engagement.
Assist in the delivery of library programmes and community outreach initiatives, including reading programmes and digital literacy sessions.

Requirements

detail-oriented

customer service

digital tools

tech support

database

lms

Strong attention to detail, well-developed organisational skills, and a proactive, solutions-focused mindset.
Ka Awatea Cultural Wānanga + NCC Kapa Haka
Five years’ experience delivering excellent customer service and helping people find information, resources, and support.
Te Reo Māori language classes
Confident using digital tools and technology, with the ability to assist others with basic tech enquiries.
Familiar with databases, ideally a Library Management System.

Benefits

Quarterly values awards + Birthday vouchers + Social club
Discounted Health Insurance Work Scheme + Eye Test Subsidy
Retailer Discounts + Study assistance
Employee Assistance Program (OCP)
Free flu vaccinations (annual)

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

pre-employment checks include criminal background checks; some roles may require health screening and drug testing.

Company

Overview

Founded in 1950

Local Governing Body Established

The governing body was established in 1950 to oversee civic services and infrastructure across the region.

1931 Earthquake

Rebuilt in Art Deco Style

The city was historically reborn in Art Deco style after the devastating 1931 earthquake, defining its distinct heritage.

1930s Art Deco

Historic Cityscape

Napier boasts an almost intact Art Deco cityscape from the 1930s, rare globally and central to its identity.

Oversees civic services and infrastructure across suburbs like Taradale, Ahuriri, and Onekawa.
Guides urban planning, building consents, and three‑waters systems while maintaining roads, parks, libraries, and recreational facilities.
Supports tourism and community projects, including Aquatic Centre upgrades, Art Deco festivals, and aquarium development.
Provides specialist services such as three‑waters management, environmental health, emergency preparedness, building, and planning control.
Steers major infrastructure programs like road maintenance, water services, and public amenity enhancements across Napier.
Blends municipal management with event support and cultural attractions, shaping Napier as a warm, vibrant regional capital.

Culture + Values

We are committed to delivering great service to our community, ensuring the best possible experience for everyone.
We focus on innovation and continuous improvement, constantly finding better ways of doing things.
We work collaboratively, valuing the input and expertise of our team members and the community.
We respect and care for people and the environment in all that we do.
We are accountable, acting with integrity and transparency in everything we do.

Environment + Sustainability

2050 net zero

Carbon Neutrality Goal

The council aims to achieve net zero emissions by 2050 through various sustainability initiatives.

The council has implemented energy-efficient buildings and waste minimization programs to reduce its carbon footprint.
Sustainable transport, energy solutions, and waste management are key strategies for reducing greenhouse gas emissions.
Efforts are ongoing to improve water quality and biodiversity, including projects to protect local waterways and natural habitats.
The city is planting more trees to increase green spaces and combat climate change.

Inclusion & Diversity

strives to create an inclusive workplace where all employees feel valued and respected.
has clear goals for increasing gender equality and diversity in leadership positions.
has implemented initiatives to ensure equitable hiring practices and career development opportunities for all staff.

Articles

Napier City Council Careers

Projects and Services

Community Services

Company

Overview

Founded in 1950

Local Governing Body Established

The governing body was established in 1950 to oversee civic services and infrastructure across the region.

1931 Earthquake

Rebuilt in Art Deco Style

The city was historically reborn in Art Deco style after the devastating 1931 earthquake, defining its distinct heritage.

1930s Art Deco

Historic Cityscape

Napier boasts an almost intact Art Deco cityscape from the 1930s, rare globally and central to its identity.

Oversees civic services and infrastructure across suburbs like Taradale, Ahuriri, and Onekawa.
Guides urban planning, building consents, and three‑waters systems while maintaining roads, parks, libraries, and recreational facilities.
Supports tourism and community projects, including Aquatic Centre upgrades, Art Deco festivals, and aquarium development.
Provides specialist services such as three‑waters management, environmental health, emergency preparedness, building, and planning control.
Steers major infrastructure programs like road maintenance, water services, and public amenity enhancements across Napier.
Blends municipal management with event support and cultural attractions, shaping Napier as a warm, vibrant regional capital.

Culture + Values

We are committed to delivering great service to our community, ensuring the best possible experience for everyone.
We focus on innovation and continuous improvement, constantly finding better ways of doing things.
We work collaboratively, valuing the input and expertise of our team members and the community.
We respect and care for people and the environment in all that we do.
We are accountable, acting with integrity and transparency in everything we do.

Environment + Sustainability

2050 net zero

Carbon Neutrality Goal

The council aims to achieve net zero emissions by 2050 through various sustainability initiatives.

The council has implemented energy-efficient buildings and waste minimization programs to reduce its carbon footprint.
Sustainable transport, energy solutions, and waste management are key strategies for reducing greenhouse gas emissions.
Efforts are ongoing to improve water quality and biodiversity, including projects to protect local waterways and natural habitats.
The city is planting more trees to increase green spaces and combat climate change.

Inclusion & Diversity

strives to create an inclusive workplace where all employees feel valued and respected.
has clear goals for increasing gender equality and diversity in leadership positions.
has implemented initiatives to ensure equitable hiring practices and career development opportunities for all staff.

Articles

Napier City Council Careers

Projects and Services

Community Services