Cloud Technical Analyst

Overview

Maintain and improve Azure & Microsoft 365 cloud services for the Department.

Key Responsibilities

• performance monitoring
• identity management
• service availability
• incident troubleshooting
• automation design

Tasks

The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities. We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation. -Monitor and analyse system performance, usage trends, and security events to provide proactive recommendations for improvement. -Maintain and optimize identity and access management, including Entra ID (Azure AD), conditional access, and role-based access controls. -Collaborate with internal teams and vendors to ensure high availability, performance, and security of ICT services. -Deliver expert-level troubleshooting and resolution of incidents across Microsoft 365, Azure services, and integrated platforms. -Assist in the design and deployment of automation solutions using PowerShell, Logic Apps, and Microsoft Graph to streamline operations.

Requirements

• azure
• microsoft 365
• entra id
• exchange online
• identity management
• cloud

What You Bring

They have demonstrated expertise in configuring and managing Entra ID, Exchange Online, SharePoint Online, Microsoft Teams, Compliance, and the broader Office 365 suite. Their technical capabilities are complemented by your ability to troubleshoot, maintain, and improve internal IT infrastructure, ensuring high availability and performance. They take personal accountability for delivering excellence, consistently seeking opportunities to improve systems and services. Their collaborative nature, responsive to feedback, and commitment to continuous learning reflects personal leadership behaviours, and actively contribute to team goals and agency outcomes. The ideal candidate is proactive and a technically skilled professional with a strong background in supporting and enhancing cloud-based infrastructure, particularly within Microsoft Azure and Microsoft 365 environments. -Infrastructure Services (public and private cloud environments, virtual networks, application gateway, telephony). -Business Services (including Application and Database Administration, Microsoft 365, Identity Management).

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Benefits

Salary/Level: Level 5, $105,167 - $114,938 pa, PSCSAA 2024 -Opportunity to support our Reconciliation Action Plan (RAP), Disability Access and Inclusion Plan, Indigenous Network, Gender Equity Champions Group, and Youth Working Group. -access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work. -corporate discounts with selected health insurance providers and access to wellness programs. -1x Full-Time, Permanent position available -flexible work options, including working from home up to 2 days per week. -modern workspaces, where you choose your workspace that assists you to do your best work. -professional development, training, and on-the-job learning to advance your career. -generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people.

About Department Of Housing And Works

-The Department of Housing and Works plays a pivotal role in delivering affordable housing and infrastructure solutions. -With a strong focus on community development, it partners with other organizations to ensure sustainable living environments. -The department is responsible for managing state housing assets, urban renewal projects, and public works. -It undertakes large-scale residential projects, aiming to improve the quality of life for residents through affordable housing. -In addition to residential spaces, the department specializes in developing public infrastructure such as transport and community facilities. -The department’s work spans across urban, regional, and remote areas, ensuring access to safe and affordable housing across the state. -A standout fact is its collaboration with private sector partners to increase housing supply while managing budgetary constraints.

Sector Specialisms