Sandvik
Global leader in engineering, offering advanced products and services in mining, materials technology, and machining.
Lead field service team, ensure operational excellence and customer success in mining
1 days ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Saskatoon, Saskatchewan, Canada | British Columbia, Canada
Field
Company Size
41,000 Employees
Service Specialisms
Products & Services
Request a quote
Product information enquiry
Service information enquiry
Parts information enquiry
Sourcing enquiry
Press and media enquiry
Sector Specialisms
Mining
Infrastructure
Rock Excavation
Rock Processing
Metal Cutting
Manufacturing
Quarrying
Tunneling
Role
Description
field operations
equipment commissioning
customer training
tool planning
troubleshooting
kpi reporting
Reporting to the National Services Manager, the Service Operations Manager leads a team of field service technicians, ensuring operational excellence, safety compliance, and alignment with strategic growth objectives while building strong customer partnerships.
The role involves close collaboration with multi‑divisional teams, overseeing daily service operations, customer training, contract execution, and continuous improvement initiatives to deliver high‑quality service and support customer success.
- Direct daily field service operations, including equipment commissioning, scheduled/unscheduled service calls, and warranty case handling.
- Coordinate customer training and technical support to ensure safe and effective equipment operation.
- Ensure accurate maintenance logs, work order quality, and timely invoicing in accordance with finance procedures.
- Build, mentor and retain a high‑performing team of OEM‑expert technicians, fostering accountability and continuous improvement.
- Maintain regular communication with customers and internal stakeholders, conduct KPI reviews and develop action plans to improve equipment efficiency.
- Provide regular performance reports covering KPIs, OKRs and progress against SMART objectives to senior management.
- Plan and secure tools, test equipment, spare parts, logistics, safety permits and site access for service jobs.
- Apply systems‑level knowledge of hydraulics, mechanics, electricity, automation and pneumatics to troubleshoot and resolve technical issues.
- Comply with environmental, health and safety policies, conduct risk assessments and report unsafe conditions or incidents.
- Travel up to 50 % across British Columbia to oversee customer operations and service delivery.
Requirements
5 years
maintenance
mining
bachelor's
engineering
maximo
- Minimum 5 years experience in maintenance management or field service operations within mining or heavy equipment industries.
- Bachelor’s degree in engineering, business or related field (or equivalent experience) and proficiency with CMMS platforms such as Maximo.
Benefits
Sandvik provides a competitive compensation package with pension matching, health benefits, development programs and an inclusive work environment. Applicants are encouraged to apply online and can request accommodations during the recruitment process.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded in 1862
Year of Establishment
Sandvik became a global leader in engineering and technology over a century and a half after its founding.
- The company specializes in high-tech products and services that contribute to key industries such as mining, construction, energy, and manufacturing.
- Sandvik’s product portfolio includes cutting-edge solutions in metal cutting, rock processing, and industrial tools.
- With a legacy of innovation, Sandvik has developed breakthrough technologies in materials science and automation.
- Their products are integral to sectors such as mining, metals, energy, aerospace, and manufacturing.
- Sandvik has a rich history of pioneering in sustainable and efficient technologies for heavy industries.
- In addition to its engineering expertise, the company is known for its extensive research and development efforts, pushing the boundaries of product performance.
- One of Sandvik's standout projects includes revolutionizing mining equipment, making extraction processes safer and more efficient.
- The company is also heavily invested in automation and digitalization, providing smart solutions to industries across the globe.
Culture + Values
- They are passionate about making the world a better place and they do this by delivering on their promises.
- They value their people. Together, they create an inclusive environment where everyone has the opportunity to grow and succeed.
- They are committed to a culture of safety, integrity, and innovation.
- They believe in customer satisfaction by offering the highest quality products and services.
- They take responsibility for their actions and encourage accountability at all levels.
Environment + Sustainability
2050 Net-zero Target
Ambitious climate commitment
Aiming to achieve net-zero emissions by 2050, showcasing long-term climate commitment.
30% CO2 Reduction
Emissions target (2030 vs 2020)
Committed to cutting CO2 emissions by 30% by 2030 compared to 2020 levels, demonstrating significant progress in sustainability.
- Minimizing environmental impact through circular solutions and sustainable production processes.
- Increasing the share of recycled materials used in production and promoting resource efficiency.
- Active in carbon capture, utilization, and storage (CCUS) technologies.
Inclusion & Diversity
23%
Global Female Employment
Globally, 23% of the workforce are female employees.
30%
Female Leadership Target
Aims to achieve 30% female representation in leadership roles by 2025.
- Inclusive leadership training programs for managers.