Roof Repair Service Team Leader (Commercial)
Gsm Services
Lead and develop roof leak technicians, ensure quality and operational excellence.
16 days ago ago
Expert & Leadership (13+ years), Intermediate (4-7 years), Experienced (8-12 years)
Contractor
Gastonia, NC
Field
Company Size
400 Employees
Service Specialisms
Construction services
Engineering
Project Management
Design
Technical Services
Turnkey
Sector Specialisms
Commercial
Healthcare
Infrastructure
Institutional
Residential
Role
What you would be doing
quality control
tool management
second opinions
scheduling
technician training
technology updates
- Maintain quality control through jobsite visits and customer follow-ups.
- Conduct department orientation and initial ride-alongs for new hires and promoted technicians for training and evaluation.
- Ensure tool management, tracking, and quarterly truck inspections.
- Perform monthly Quality Assurance Visits (QAV) for each technician and oversee jobsite inspections post-service.
- Perform second opinion visits and assist with large-ticket item assessments.
- Manage hiring, termination, and PIP (Performance Improvement Plans) with proper documentation.
- Schedule and conduct regular evaluations with the Operations Leader, including performance reviews and coaching.
- Track and resolve technician callbacks to maintain high-quality service.
- Coordinate scheduling and compliance, including on-call rotations and technician availability.
- Assist in invoice resolution and parts requisition as needed.
- Lead and mentor Roof Leak Technicians, fostering a culture of growth and excellence.
- Oversee technician training and ensure goals are met with the support of the Training Coordinator.
- Provide second opinions for large-ticket repairs to verify accuracy and support technicians.
- Meet technicians on calls at least twice a week for support and training.
- Stay up-to-date on the latest technology, tools, and methods, and implement advancements to enhance team performance.
What you bring
roofing
3 years
leadership
english
physical
lift 100lb
- Ability to lift/move up to 100 pounds and perform tasks requiring close vision and focus adjustment.
- Leadership and coaching experience, with strong interpersonal and communication skills.
- Physically able to meet job demands.
- Proficient in reading and writing English at a high school level.
- Minimum 3 years of experience in roofing or related field with expertise in roof leak repair.
- Ability to manage multiple priorities and coordinate across departments.
- Regularly required to sit, stand, walk, stoop, and use hands.
- Competitive Pay: Reflecting your skills and expertise.
- Career Development: Opportunities for training and advancement.
- Innovative Culture: Work with a team dedicated to growth, education, and excellence.
- Comprehensive Benefits: Health, dental, vision, and retirement plans.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded in 1927
Year Established
The company has been in operation for over 95 years, demonstrating a long-standing commitment to excellence in the contracting industry.
A century of experience
Years of Expertise
The company has successfully delivered projects across various sectors for nearly 100 years, showcasing its reliability and expertise.
- The company specializes in mechanical and electrical contracting expertise across various infrastructure sectors.
- Executes large-scale projects in residential, commercial, and industrial spaces.
- Portfolio includes private and public sector projects, focusing on energy and utility sectors.
- Expertise extends to designing and installing electrical systems, HVAC systems, and mechanical equipment.
- Prioritizes safety, quality, and performance in every project.
- Provide Comfort & Peace of Mind – Every Call – Every Customer – Every Day
- Our purpose is to get and keep customers.
- Exceed customer’s expectations in everything we do.
- Provide the highest quality work possible.
- Do what we say we are going to do when we say we are going to do it.
- Live by the Sundown Rule: do not let the sun go down without the customer knowing the status of their service call/proposal/roof leak/job completion, etc.
- Do no harm.
- Work at our customer’s convenience, not ours.
- Provide an environment where our coworkers can succeed.
- Hold each other accountable to the GSM Services standards and expectations.
- Stand behind our work…100% of the time.
- Work safely 100% of the time – never compromise coworker or customer safety.
- Continuously train our staff to improve, progress, and tackle industry change so we can always provide the best possible service.
- Earn a reasonable profit to reinvest in the company and our coworkers, in training and technologies to ensure the long-term success and viability of GSM Services.
- Provide the best value to our customers; it is our obligation to ensure they are aware of that value by demonstrating it.
- Continue to be leaders in our industries. As we progress, we will continue to evolve, adapt, and change to ensure we remain leaders.
- Praise publicly and coach privately.
- Maintain our success through our positive relationships with our customers, our suppliers, and our fellow team members.
- Have a positive attitude and inspire happiness.… it’s a personal choice!
- Remember we are a customer service company. We take pride in giving our customers the very best… every time.
8 trees saved
Through equipment reuse
Avoiding the manufacture of one 1.5 kg telecom card saves the equivalent of 8 trees.
6% global reduction
Scope 1 & 2 emissions drop
Between 2019–2022, global Scope 1 & 2 emissions fell by approximately 6%.
Science‑based targets
1.5 °C trajectory alignment
Science‑based targets set in 2022 align Scope 1 & 2 with a 1.5 °C trajectory and Scope 3 with 'well below 2 °C' using a 2019 baseline.
50 TWh renewable energy
Purchased annually
Operators purchased 50 TWh of renewable electricity in 2022, accounting for one‑third of their electricity use.
- Reurpose, recycle and extend life of legacy equipment to reduce carbon emissions: e.g., avoiding manufacturing one 1.5 kg telecom card saves equivalent of 8 trees.
- Local hardware support reduces carbon emissions by avoiding international logistics; repairing one item locally negates 28 trees.
- Ethical recycling of end‑of‑life equipment: recycling 100 system modules (1.5 kg each) negates 22 trees.
- Committed to full compliance with local, state and federal environmental regulations.
- Operating as carbon‑neutral organisation since 2016 (Scope 1, 2 & 3 emissions) verified under PAS 2060.
- Committed to achieving net‑zero emissions by 2050.
- Offset 100 % of emissions annually via purchase of Certified Emissions Reductions (CERs).
- Participates in CDP and CDP Supply Chain programme for transparent emissions disclosure and supplier engagement.
3.9/5
Glassdoor Diversity & Inclusion Rating
This score reflects the overall employee sentiment regarding diversity and inclusion within the organization, based on 21 reviews.
66/100
Indeed Work Wellbeing Score
This score measures employee satisfaction across key areas such as happiness, purpose, stress levels, and satisfaction, with the result falling below average.
- Highlights a family-friendly culture, teamwork, and caring leadership, though some note limited flexibility and inconsistency at senior levels.
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