Customer Service Manager at Cypress Creek Renewables in Durham, NC | Kablio
Kablio AI
Board
You
Apply Now
Save Job
About us
Talk to us
Privacy
Terms & Conditions
Popular Jobs
Blog
Engineering & Design
Management
Trades & Technicians
Jobs in London
Receptionist
General Operative
Marketing
Data Analyst
Cleaner
Customer Service
Project Manager
Executive Assistant
Electrician
Kablio AI
If you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio
Customer Service Manager
Cypress Creek Renewables
Develops, finances, and operates solar energy projects across the U.S.
Manage client support and service delivery for solar/storage O&M operations.
22 days ago ago
Expert & Leadership (13+ years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Durham, NC
Office Full-Time
Company Size
200 Employees
Service Specialisms
Solar Energy
Project Development
Construction Services
Engineering
Financing
Operations & Maintenance
Sector Specialisms
Solar
Energy
Storage
Utility-scale Solar
Renewables
Construction
Operations and Maintenance
Finance
+7 more
Role
Description
cmms management
o&m delivery
service reporting
issue resolution
client communication
performance monitoring
Facilitate service performance reviews with clients to ensure transparency and alignment.
Obtain updates on ongoing service activities and communicate effectively with clients to manage expectations.
Escalate strategic concerns, client challenges, or potential growth opportunities to the AM as needed.
Troubleshoot and resolve service-related issues promptly, ensuring alignment with service level agreements (SLAs).
Manage ShareFolder and CMMS (Computerized Maintenance Management System) access, ensuring proper documentation uploads and compliance with client requirements.
Serve as a primary point of contact for daily operational inquiries and client requests.
Ensure the delivery of Solar and Storage O&M services meets client expectations and SLAs.
Provide regular, detailed reports on service metrics, including uptime, response times, and client satisfaction levels.
Collaborate with cross-functional teams to ensure smooth service delivery and continuous improvement.
Proactively monitor service activities to ensure timely and efficient execution of maintenance schedules and issue resolution.
Prepare for and facilitate weekly or bi-weekly customer discussions to review ongoing activities, updates, and concerns.
Identify areas for improvement in operational workflows and collaborate with internal teams to implement solutions.
Conduct regular check-ins to monitor client satisfaction and address concerns.
Partner with the Account Manager (AM) to ensure alignment on client strategies, objectives, and growth opportunities.
Collaborate with internal teams, including field technicians and engineers, to address operational challenges and maintain service continuity.
Requirements
bachelor’s
solar pv
energy storage
cmms
3+ years
problem solving
Bachelor’s degree in business, engineering, renewable energy, or a related field (or equivalent experience).
Strong organizational and problem-solving abilities.
Ability to manage multiple priorities and maintain attention to detail in a fast-paced environment.
Familiarity with Solar PV and Energy Storage systems, including their operations and maintenance.
Collaboration: Ability to work effectively with internal teams and align on client needs.
3+ years of experience in customer service, operations, or a related role, preferably within the renewable energy or utilities sector.
Exceptional interpersonal and communication skills.
Experience with service management tools, CMMS platforms, and reporting systems.
Benefits
401(k) Match
Phone Bill Reimbursement
Comprehensive package including medical, dental, vision and health insurance
Tuition Reimbursement
Wellness stipend, family planning stipend, and generous parental leave
15 days of Paid Time Off, accrual up to 20 days, 11 observed holidays.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Share this job
Company
Overview
Founded with a mission to lead the transition to clean, renewable energy.
Focuses on the development, financing, and operation of solar energy projects.
Has a strong track record of successfully bringing large-scale solar projects to life.
Operates across multiple U.S. states, making a significant impact on local and regional energy grids.
Committed to creating sustainable energy solutions that power communities and businesses.
Engages in long-term partnerships with landowners, utilities, and other stakeholders.
Known for its innovative approaches to solar project financing and development.
Has a diverse portfolio, with projects ranging from utility-scale solar farms to community solar systems.
Recognized for its rapid growth and significant contributions to the U.S. solar market.
Culture + Values
Care
Courage
Creativity
Conviction
Collaboration
Environment + Sustainability
11M metric tons
CO₂ Offset
Fleet of owned solar and storage projects has offset 11 million metric tons of CO₂ since inception.
$3Billion
Investments
More than $3 billion invested in clean energy projects from inception through 2023.
12GW Solar
Developed
Developed 12 gigawatts of solar capacity across the United States.
$17,300
Tree Planting
Donated to plant trees equivalent to those cleared in 2023 project portfolio.
Operates 4GW of solar projects across 24 states via Cypress Creek Solutions O&M services.
Established pollinator-friendly vegetation at 10 owned and operated projects.
Empowered all team members with stop-work authority for safety.
Committed to reducing greenhouse gas emissions, conserving natural and working lands, human rights, supply chain tracing, and strong governance.
Operated 13 solar facilities using sheep grazing for vegetation management in 2023, exploring expansion to IL and VT.
Awarded more than $115,000 in Energizing Tomorrow’s Leaders scholarships since 2023 launch.
Provided $25,000 to North Carolina’s Piedmont Community College in 2023 for energy workforce development.
Donated $25,000 to North Leupp Family Farms on Navajo Nation in 2023.
Inclusion & Diversity
Articles
Projects
Careers
About Us