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IT Team Lead
F. Schumacher & Co.
Lead IT helpdesk team, manage support, improve processes and stakeholder collaboration.
11d ago
$90,000 - $115,000
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
New York, NY
Office Full-Time
Company Size
300 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Design
Turnkey
Sector Specialisms
No specialisms available
Role
What you would be doing
escalation support
ticket monitoring
helpdesk automation
endpoint management
knowledge base
team management
- Handle escalations and provide hands-on technical support when needed
- Identify trends in support issues and work with Tech Ops leadership on long-term solutions
- Preserve The Entrepreneurial Spirit
- Monitor ticket queues and ensure SLA adherence and issue resolution
- Collaborate with P&O on onboarding/offboarding processes
- Develop and optimize helpdesk workflows, ticket routing rules, and automation
- Maintain and improve internal documentation and the IT knowledge base
- Support endpoint management, asset lifecycle, and inventory accuracy
- Manage and mentor a team of Tier 1 and Tier 2 support specialists
What you bring
endpoint management
ticketing systems
microsoft o365
scripting
communication
lead experience
- Experience creating and managing internal IT documentation
- Solid understanding of endpoint management (macOS, Windows, MDMs like Kandji or Intune)
- Strong experience with modern ticketing systems (e.g., Jira Service Management, Zendesk, FreshDesk)
- Familiarity with basic scripting or automation (bonus)
- Excellent communication and problem-solving skills
- Comfortable with Microsoft o365 and SaaS administration
- 3–5+ years of IT support experience, with at least 1–2 years in a lead or supervisory role
- Prior experience in a fast-paced startup or growth-stage company (nice to have)
- Practice Adaptability
- Health Savings Account (HSA)
- Short-Term Disability (STD)
- Long Term Disability (LTD)
- Parental Medical Leave
- Competitive Salary
- Medical Coverage
- Corporate Annual Profit Sharing
- Paid Time Off (PTO)
- Child Bonding Leave
- Vision Coverage
- Life Insurance
- Flexible Spending Accounts (FSA)
- 10 Company Holidays
- Bereavement Leave
- Employee Discount
- Dental Coverage
- Prescription Drug Plan
- 401K Plan
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1889 Founded
Year Founded
Established in 1889, the company has a long-standing history in luxury design and textiles.
- renowned for its high-quality, innovative wallcoverings, fabrics, and fine home furnishings
- has a long history of collaborating with designers and architects to craft exquisite interiors
- portfolio includes a wide range of iconic products, from traditional damasks to contemporary patterns
- brand serves both residential and commercial sectors, providing bespoke designs for luxury properties worldwide
- notable for its commitment to craftsmanship, continues to lead the high-end textile industry
- Collaboration and team spirit are at the heart of the company culture.
- A commitment to craftsmanship and the highest quality materials.
- Continuous improvement and innovation to deliver exceptional results.
- Passionate about creating beautiful, functional, and sustainable designs.
- A focus on building long-lasting relationships with clients, partners, and employees.
Net Zero by 2050
Emissions Target
Committing to achieving net-zero emissions by the year 2050.
- Ongoing efforts to reduce waste and energy consumption across operations.
- Investing in sustainable practices and eco-friendly materials.
- Dedicated to supporting initiatives that help preserve the environment for future generations.
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