Senior Resident Account Consultant

Description

The Senior Resident Account Consultant leads and mentors the RAC team while handling escalated account issues, complex reconciliations, and regulatory compliance. The role drives process improvements, validates financial reporting, monitors key performance metrics, and works cross‑functionally to optimize resident account operations for up to 2,500 units.

The consultant oversees all bookkeeping and resident communication related to collections, deposits, vacancies, and income balances, ensuring accurate reporting across multiple properties. They support other teams in managing resident receivable accounts and maintain daily updates for property managers.

• Monitor Yardi Dashboard for move‑ins, move‑outs, deposit accounting, alerts, and receipt batches.
• Generate and distribute delinquency notices in accordance with lease agreements.
• Perform daily monitoring of resident delinquency status and weekly review of Gross Potential Rent reports.
• Ensure compliance with Fair Housing, ADA, Fair Credit Reporting Act, and other applicable laws.
• Review move‑in files, post security deposits, move‑in fees, and monthly rent amounts.
• Execute month‑end accounting procedures, including GPR reporting and resident ledger updates.
• Verify lease charge reports for accuracy before posting.
• Process move‑out statements, collect final balances, and remit documentation to debt collection.
• Coach and train RAC team members, support onboarding, and enforce company policies.
• Resolve escalated account issues, manage legal cases, and oversee high‑balance collections.
• Identify workflow gaps, recommend improvements, and ensure regulatory compliance.
• Validate financial reports, monitor KPIs such as delinquency and GPR, and provide insights to leadership.
• Collaborate with Property Management, Accounting, and Collections teams to troubleshoot system issues and optimize processes.
• Maintain accurate resident records, update property managers on rent collections and delinquencies, and prepare notices (late rent, surrender, return check letters).
• Respond promptly to help‑desk tickets and resident inquiries, delivering excellent customer service.

Requirements

Candidates must have at least four years of AP/AR experience, strong written and verbal communication, advanced Excel and Yardi skills, and the ability to thrive in a fast‑paced, collaborative environment. They should demonstrate exceptional organization, problem‑solving, decision‑making abilities, a professional attitude, and meet attendance expectations; the position follows a hybrid schedule (2 days in office, 3 days remote) in Orlando or Atlanta.

• Minimum four years of AP/AR experience, preferably in multifamily housing.
• Proficiency with Yardi and advanced Excel functions.
• Strong problem‑solving, organizational, and decision‑making skills.
• Exceptional written and verbal communication abilities.
• Ability to manage multiple priorities under pressure and meet tight deadlines.
• Reliable attendance record.

Benefits

Employees working 21+ hours per week receive a comprehensive benefits package that includes health, dental, vision, life and disability insurance, HSA/FSA options, a 401(k) with employer match, paid holidays, vacation and sick time, parental leave, tuition assistance, a matching gift program, and a range of voluntary benefits such as critical illness, identity theft protection, and pet insurance.

Training + Development

Interview process

Visa Sponsorship

Security clearance