Customer Care Coordinator
Persimmon Homes
Coordinate homeowner issue resolution through communication, scheduling, and admin tasks.
9 days ago ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Northampton, England, United Kingdom
Field
Company Size
5,000 Employees
Service Specialisms
Housebuilding
Customer Care
Land Acquisition
Health and Safety
Sustainability
Data Protection/GDPR
Careers/Recruitment
Investor Relations
Sector Specialisms
Residential
Construction
Affordable Housing
Family Homes
Timber Frame Manufacturing
Brickwork
Roofing
Sustainable Communities
Role
What you would be doing
homeowner support
cross coordination
work orders
hs&e compliance
defect management
administration
- Providing an effective support function to our homeowners
- Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs
- Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
- Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team
- Carrying out general administration duties
- Responding to incoming communications from homeowners in accordance with company guidelines
- Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
What you bring
coins
excel
communication
problem solving
customer care
it literate
- Experience within the housing or construction industry is desired but not essential
- Knowledge of COINS is an advantage but not essential as training will be provided
- The successful candidate must have excellent communication skills and attention to detail when capturing and logging customer information
- The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
- You must be IT literate, with a good working knowledge of Word, Excel and Outlook
- Previous Customer Care experience within a fast paced and busy environment
- Life Cover & Contributory Pension
- ***Health Care
- Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
- Competitive salary
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Since 1972
Year Established
Operated consistently as a leading homebuilder in the UK since its founding year.
£3+ Billion
Annual Revenue
Achieved significant financial performance with over £3 billion in reported revenue.
- Creating large-scale residential communities across the UK.
- Committed to high-quality homes and sustainability in the residential sector.
- Specializes in affordable homes, luxury developments, and mixed-use residential estates.
- Operates through multiple regional offices, delivering homes in both urban and rural settings.
- Notable for a customer-centric approach, focusing on design quality and value for money.
- Known for delivering homes on time and within budget, establishing a trusted reputation in UK housing.
- Customer Focused – “Our customers are our first priority… by treating them fairly and with integrity.”
- Value Driven – “Deliver the best value, high quality homes… encouraging entrepreneurship, innovation and cost‑efficiency.”
- Team Work – “We are one team, working in an open and collaborative manner… embrace diversity and new ideas.”
- Social Impact – “Build homes for the future in sustainable communities… leave a legacy that delivers economic, social and environmental value.”
- Excellence Always – “Strive to be excellent in all that we do… build the best value, high quality homes in the most cost‑effi cient manner.”
- Open culture – “Encourages frank and honest discussion… people feel able to be their authentic selves at work.”
- Flexible working – “Culture based on trust… you’ll want to do the right thing, and make the right decisions.”
46.2% Reduction
Scope 1+2 Emissions
Reduction in Scope 1 and 2 emissions from a 2019 baseline by 2030.
22% Reduction
Scope 3 Emissions
Reduction in Scope 3 emissions per m² floor area from a 2019 baseline by 2030.
146,068 Trees
Planted Across Developments
Approximately 146,068 trees planted across developments.
98% Waste
Recycled
98% of operational waste recycled in 2024.
- Netzero carbon homes in use by 2030
- Netzero carbon operations by 2040
- Longterm net zero valuechain target by 2045 (SBTi pathway)
- Maintain NHBC reportable items at 0.26 for year ending 31 Dec 2024
- Achieve 10% Biodiversity Net Gain on all new developments
- Ensure HBF five-star customer satisfaction rating
- Employee training: 15,350 training days delivered
- Average home SAP rating 84 (B EPC)
- Zero-carbon home pilot at Germany Beck, York: ASHP, solar PV, MVHR, wastewater heat recovery, EV charging
- 235 sites served by own timberframe, brick and tile factories in 2024
40% Female Employees
Target Representation
40% of total employees should be female by end of 2025.
32% Managers
Female Representation
Currently, 32% of managers are female, with a target of 45%.
34% Senior Management
Female Representation
34% of senior management are female, nearing the 35% target.
39% Salaried
Female Employees
39% of salaried employees are female, approaching the 45% target.
50 Apprentices
Female Recruitment Target
Targeting 50 female apprentices/technical trainees in construction roles.
- Completed external D&I review in early 2022.
- Established D&I Working Group and Council.
- Formed Employee Panel to inform progress.
- Implemented diversity training across the Group.
- Achieved Living Wage Foundation accreditation.
- Include all employees and subcontractors in Living Wage certification.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio