Service Operations Specialist

Description

• Process spare part returns and when required book collections with logistics companies.
• Process customer orders for Invoicing.
• Manage maintenance plan jobs (Preventative Maintenance) for the Field Service engineers in SFDC system and communicate the annual maintenance plan with Customers.
• Work closely with the complete Service team to ensure all necessary transactions are completed in a timely manner.
• Identify fields of improvements and optimization and work with the different Service team members to prioritize and roll out continuous improvement activities and projects.
• Process credit resolutions for customers in accordance with the Credit Control department requirements.
• Maintain Service Inventory.
• Create quotations for customers and follow up on the receipt of the purchase order.
• Process all completed work orders from Field Service Engineers.

Requirements

• Adaptable to changing requirements and deadlines
• Strong coordination and multitasking abilities
• Good level of education achieved or demonstrated successful work experience in similar field of work
• Excellent communication and interpersonal skills
• Strong customer orientated approach to problem solving
• Proactive problem-solver with a hands-on attitude
• Fluent spoken and written English is a mandatory requirement for this role
• SAP and SFDC Service Cloud experience would be an advantage

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance