Manager- OTC Collection
Johnson Controls
Lead North America OTC collections, manage team, improve cash flow and metrics.
8 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Gurgaon, Haryana, India
Hybrid
Company Size
94,000 Employees
Service Specialisms
Climate Control
HVAC
Facility Management
Fire Alarm and Suppression
Security Equipment
Building Systems
Engineering
Consulting
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Energy
Infrastructure
Security
Safety
Role
What you would be doing
cash audits
risk management
goal metrics
resource forecasting
collection strategy
stakeholder liaison
- Drive internal audits and propose improvements relevant to Cash and Collection value stream
- Manage risks and controls; promote a culture of transparency
- Establish goals & metrics of the process and drive, co-ordinate team to meet and exceed them
- Resource forecasting basis volume projection and availability of current resources
- Design, develop and improve collection strategies to reduce past due and unapplied cash to optimize productivity
- Responsible for overseeing collections activities for North America and Canada customers
- Establish contacts/relationship with key stakeholders and have regular connect to resolve complex operational issues
What you bring
get paid
high radius
erp
postgraduate
5 years
leadership
- Working in US working hours (night shift) is a mandatory requirement
- Excellent customer service, business communication (both verbal and written) and follow-up skills with the ability to work in a fast-paced team environment while meeting deadlines
- Demonstrate leadership, interpersonal and collaboration skills to effectively supervise, mentor and influence team.
- Around 5 years people management experience is preferred
- Proven experience in running collection cycles, credit processes, use of Collection tools (e.g., Get Paid) and establishing metrics to ensure process adherence
- Experience in North American process transition would be preferred
- Proficiency in Collections Tools like Get paid, Contact Tool, High Radius is required
- Should have an experience in Call Centre model working on both Inbound and Outbound
- Systems knowledge in ERPs (MacPac, Mapics, Amer, Oracle & SAP) will be preferred
- Working experience within a Shared Services, Captive/Outsourced environment supporting North America region is mandatory
- Minimum: Postgraduate / master’s degree in any stream
- 10-11 years of experience in Cash & Collection Processes in a Global/MNC environment, Includes managing teams of 20-30 people over this period
- Minimum: Postgraduate / Master’s Degree in any stream
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
- Pioneered the electric thermostat, launching the building controls industry.
- Evolved into a global leader in smart building systems through over a century of innovation.
- Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
- Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
- Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
- N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
- Includes diversity targets in senior leaders’ performance metrics tied to compensation.
- Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
- Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.
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