Applications Support LIMS Administrator

Upholding this service will be underpinned by a methodical and organised approach, ensuring knowledge sharing through multiple means, including appropriate and effective documentation.

• collaborate with project teams to support the implementation of LabWare LIMS projects
• provide first and second-line support for the LabWare LIMS application, addressing user queries and resolving technical issues promptly
• create and maintain detailed documentation, including user manuals, standard operating procedure (SOP) and troubleshooting guides
• proactively recommend and implement process enhancements to optimise system usage, performance and laboratory workflows
• perform system configuration, updates and maintenance to ensure the LIMS operates efficiently and effectively
• participate in internal and external audits, providing necessary documentation and support
• keep security at the forefront of all activities.
• monitor system performance and user feedback to identify areas for improvement
• configure and customise LabWare LIMS to meet specific laboratory workflows and compliance standards
• implement system enhancements, developments and modifications based on user requirements and industry best practices
• troubleshoot and diagnose problems related to LabWare LIMS configurations, interfaces, and integrations

You will possess knowledge of LabWare LIMS, exceptional problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

You will have excellent team skills working in collaboration at a highly technical level with colleagues, IT partners and consultants, both on and off-site. You will also have excellent communication skills to explain either verbally or in writing technical concepts, solutions and ideas

You will provide an outstanding service and support experience in the use of our LIMS application, as well as supporting, maintaining, developing and administering this critical business system in line with departmental policy and best practice.

You will need experience within an application support team and enterprise environment, ideally aligned with ITIL practice.

You will also possess the ability to work independently and with a high degree of autonomy to make decisions at the appropriate time, drawing on extensive experience and considering the needs of the situation, priorities, constraints and the availability of necessary information.

• relational databases and structured query language (MS SQL\Transact-SQL)
• a laboratory and regulated environment, ideally in the water industry.
• the use of LabWare schedulers, for example, Water Template or Process Scheduler
• LabWare Visual Workflow development
• instrument integration with Labware LIMS, including the use of LabStation/parsing scripts
• LabWare LIMS basic programming
• Labware Certification (Admin 1/2)
• Labware LIMS configuration, including sample management, analysis management, batch and folder template management
• Crystal Reports design and configuration, XML or HTML

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us!

You will have a unique opportunity to develop and progress your career within such a diverse group.

• Cashback and discounts from more than 3,000 retailers.
• Career progression and professional development opportunities.
• Access to an interactive health and wellbeing platform.
• The opportunity to buy up to ten days of holiday each year (subject to conditions).
• Support from trained mental health first aiders.
• A healthcare package that allows you to claim back healthcare costs.
• Enhanced family leave and pay arrangements.
• The opportunity to sell up to five days of holiday every year.
• Life assurance of up to eight times your salary.
• A combined pension contribution of up to 20%.
• 25 days' holiday rising to 28 with length of service.
• A £1,000 referral fee if you recommend someone who is successfully recruited by us.
• The opportunity to lease a new electric car through salary sacrifice (subject to conditions).
• One paid volunteering day each year.