Employment & Training Officer

Description

• Work with partner agencies, colleges, adult education and other training services to develop training programmes and apprenticeships for customers.
• Work with Riverside’s supply chain and Riverside’s Talent Acquisition team to ensure we maximise employment, training and volunteering opportunities within the contracts we award as well as ensuring monitoring systems are in place to track delivery.
• Work collaboratively with partners and support agencies in the local area for which customers can be referred to for training and work-related activities to personally develop and enhance chance of opportunity to secure employment.
• Publicise the Employment and Training service to our customers, external partners agencies and internal stakeholders to drive referrals.
• Undertake personal development and training as necessary to keep up to date with Housing Legislation and Service Delivery skills.
• Maintain and develop collaboration of the two-way referral process with colleagues in housing, income management team, and other internal stakeholders to support sustainable tenancies.
• Attend local job fair/recruitment events to promote Riverside Employment and Training offer, maximise referrals from 3rd parties and gain potential opportunities for the caseload of customers.
• Complete customer registrations, identifying training and skills needs to create and develop a SMART action plan to support achievement of customer goals.
• Provide an outreach programme in priority areas to engage with customers offering a holistic service that meets their individual needs.
• Work to KPIs and targets, recording and monitoring your own performance.
• Ensure service delivery complies with Riverside policies and procedures relating to equality and diversity, data protection, communication and Health and Safety.
• Effectively manage a caseload of customers, matching customer needs with local opportunities ensuring confidential case records support the customer journey and recorded within required systems.

Requirements

• Ability to work autonomously and a can-do attitude
• Experience of providing information, advice and guidance for customers seeking to move into employment, training, and related opportunities, including those experiencing significant barriers to employment and training; including young people, lone parents and those who have not worked for some time
• Valid Driving License with access to a vehicle for business use
• Experience of networking to secure opportunities, in a sales or similar setting
• GCSE in Maths and English
• Experience of seeking best practice to drive continuous improvements.
• Excellent written and verbal communication skills and the ability to communicate effectively with people from a wide range of backgrounds.
• IAG or CIAG professional qualification or equivalent experience
• Experience of providing support to customers, both one to and in group settings
• Awareness of the importance of health and safety issues
• Understanding and knowledge of confidentiality, date protection and equality and diversity
• Ability to manage and prioritise own workload to achieve personal and team targets

Benefits

• Scope opportunities for training, skills development and volunteering that could lead to employment with supply chain and local employers.
• Competitive pay & generous pension
• Investment in your learning, personal development and technology
• 28 days holidays plus bank holidays
• Flexible working options available

Training + Development

Interview process

Visa Sponsorship

Security clearance