Concierge (Swing-Shift)

Description

The Concierge handles a wide range of duties including resident and guest services, security and access control, package and amenity management, move‑in and move‑out support, leasing assistance, lifestyle and brand engagement, emergency response, and overall teamwork at the front desk.

• Greet residents and guests with professionalism and warmth.
• Announce visitors and manage deliveries.
• Maintain a clean, calm, and inviting lobby atmosphere.
• Monitor building camera systems and log access.
• Track vendor and contractor activity following access procedures.
• Log and organize packages using digital tools.
• Manage service requests and amenity bookings.
• Prepare elevators and common areas for scheduled moves.
• Notify the Resident Manager of unscheduled move‑ins/outs.
• Welcome prospective residents and collect contact information.
• Provide local tips, support events, and update bulletin boards.
• Follow emergency procedures and remain calm under pressure.
• Step in to resolve service issues and escalate when needed.
• Keep the front desk organized and participate in daily huddles.

Requirements

Related Management believes the front desk sets the tone for the entire building, and as a Concierge you will be the first impression for residents and guests, providing polished, warm, and reliable service. This role is ideal for someone who enjoys helping people, staying organized, and creating a welcoming atmosphere.

Candidates should have a passion for excellent service, a composed professional attitude, and 1–3 years of hospitality or customer‑service experience (preferred). Comfort with basic digital tools, the ability to lift 50 lb and stand for long periods, and a high school diploma or equivalent are required.

• 1–3 years hospitality or customer‑service experience (preferred).
• Comfortable using CRM, email, and Microsoft Office tools.
• Ability to lift up to 50 lb and stand for long periods.
• High school diploma or equivalent.

Benefits

Compensation is $29.7758 per hour (full union rate) with Local 32 BJ benefits. The schedule runs Friday, Saturday, and Sunday from 3 pm to 11:30 pm, and Monday and Tuesday from 11 pm to 7:30 am, with Wednesdays and Thursdays off.

Training + Development

Interview process

Visa Sponsorship

Security clearance