General Manager (South Florida Market)

Description

• Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team. Prepare for team meetings, in advance, and act as chairperson for the meeting.
• Monitors contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copy of all business licenses from vendors. Update all documents accordingly.
• Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables.
• Maintain and uploads all documents into the management support systems accurately and update accordingly.
• Supports the KWPM’s GREAT values, philosophy, goals and adheres to KWPM policies.
• Maintain a professional relationship with the BOD, Unit Owners, and vendors.
• Responds to phone calls and correspondence in a timely and professional manner.
• Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations.
• Supervise on-site team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourages staff to behave in a professional manner and comply with company’s safety standards. Motivates staff to work as a team.
• Attends monthly Manager’s meeting.
• On assigned properties, act as the company's primary coordinator to assure that the company’s efforts fully meet and exceed contractual property management obligations.
• Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports on all properties assigned.
• Prepare annual budget for the association.
• Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered.
• Acquires and maintains current knowledge of state and regulatory agency statutes and each client’s community documents, policies, and procedures.
• Creates a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations.
• Maintain accurate records, files and communication pertinent to the Association office. Organizes all files and policies as per the company’s standards.
• Prepares professional presentations of reports, action plans, budgets, bid analysis, etc.
• Keeps up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly.
• Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Update Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
• Monitors aging report, timely legal action, and updated collection module on a timely basis.

Requirements

• Five (5) years minimum experience as a Luxury GM or Luxury Community Property Manager managing the community operations, such as staff and service contracts.
• Must have a valid FL Driver’s license.
• Must have the ability to react and address all emergency situations in a timely manner.
• Bi-lingual in English and Spanish or other languages is preferred
• Must be proficient and working knowledge of Microsoft Office Applications.
• Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity.
• As the key employee liaisons between the client, KW Property Management, and internal support staff, the General Manager must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key.
• Organizes time effectively and successfully balances the competing demands of multiple projects.
• Must have a Florida CAM license or willingness to obtain one in 60-90 days
• Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.
• College degree in Hospitality, Business, or related degree required
• Must have a strong working knowledge of customer service principles and practices.
• The position is fundamental to all functions of the community and includes working closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community. Strong management skills, customer service skills, and supervisory skills are required.
• Ability to run a BOD meeting when necessary according to Roberts Rules of Order.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance