Avanath Concierge-Affinity at 2M

Description

• Answers phone calls, routes all calls to the appropriate team member for assistance.
• Delivers an exceptional experience to every person, beginning with an unmatched first impression and building rapport with teammates, visitors, and current residents.
• Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.
• Act as a liaison between residents and service team members regarding both routine and emergency maintenance requests and aid in the follow-up process after work is completed on routine requests.
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
• Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
• Assist in planning resident events. Attend events and participate as a host for any event as directed by the Community Manager.
• May work in an elevated site, may walk on uneven ground.
• Contribute to the cleanliness and curb appeal of the community on a continuing basis.
• Performs administrative tasks as needed.
• Handle transactions like managing vendors and deliveries, accepting and logging packages, and inspecting move-ins and move-outs.
• Maintain open communication with Community Manager and the Superintendent.
• Greets prospects and residents and ensures a pleasant guest experience.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

Requirements

• Reading, comprehending, writing, performing calculations, and communicating verbally.
• Exhibits a professional & polished presentation.
• Repetitive use of the computer, keyboard, mouse, and phone
• 2+ years of customer service or hospitality experience required.
• Frequent sitting and walking
• Working knowledge of Yardi Voyager or BuildingLink property management software is highly desired.
• An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.
• Outstanding communication skills, both written and verbal.
• Thrives in a fast-paced environment.
• Respectful communication and cooperation between all employees.

Benefits

• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Flexible schedule that may include evenings and weekends.
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching
• Work/life balance through flexible work schedules to accommodate employees’ varying needs.

Training + Development

Interview process

Visa Sponsorship

Security clearance