ITSM Platform Specialist - BMC Helix at Dar in Pune, Maharashtra, India | Kablio

Role

Description

automation scripts

data analysis

bmc helix

patch management

ai integration

kpi management

Collaborate with all stakeholders and IT teams to ensure timely results.
Provide documentation, training, and support to end users and IT teams.
Develop automation scripts and workflows to improve functional efficiency as needed.
Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes.
Proactively identify opportunities for automation and process optimization to reduce manual intervention and increase operational efficiency
Work closely with the IT team to gather functional ITSM requirements and Implement on BMC Helix.
Contribute in defining relevant KPI’s. Implement & Measure KPI’s on BMC Helix.
Perform upgrades, patches, and migrations of BMC applications.
Integrate AI capabilities available in BMC Helix (previous name BMC Remedy) to maximize the experience and the overall ITSM platform value for both end-users and IT.
Coordinate with internal teams and external vendors to manage service requests and ensure adherence to SLAs.

Requirements

bmc remedy

scripting

itil

apis

bachelor’s

5-8 years

Strong expertise in BMC CMDB, Smart IT, or Remedy/Helix ITSM.
Scripting skills (JavaScript, Python, or Shell) are a plus.
Experience in ITSM, ITIL processes, and incident/change/problem management.
Proficiency with integration tools and APIs (REST/SOAP, Web Services).
Knowledge of DevOps, Agile methodologies, or automation tools will be additional plus.
Ability to work independently and within a team environment.
Bachelor’s degree in computer science, Information Technology.
5-8 years of strong experience working with BMC Remedy / Helix.
BMC Certifications (e.g. BMC Certified Administrator).

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Operating from five design hubs and dozens of branches, it has delivered over 4,000 projects worth hundreds of billions worldwide.
Expertise spans architecture, engineering, planning and project management across cities, infrastructure, water and environmental sectors.
Landmark work includes designing major transport systems like the Cairo Metro Line III and iconic structures in the Middle East.
Belongs to the Sidara Collaborative, partnering top-tier firms to tackle ambitious, multidisciplinary programs.
Driven by creativity and technical excellence, Dar blends local insight with global standards to shape transformative projects.

Culture + Values

Making a difference: inspired and motivated environment where people positively and ethically make a difference
People: providing support and resources to develop industry‑leading technical knowledge and investing in employees as individuals
Safety: a safety‑first philosophy entrenched across all aspects, reducing risks and protecting people and stakeholders
Relationships: surpassing expectations through efficient problem‑solving and close collaboration with clients
Integrity: honest professionalism of the highest level; reputational trustworthiness
Delivery: cutting‑edge solutions within agreed timelines, working to highest industry standards, promoting BIM, LEED and HSE
Excellence: core code value guiding actions and decisions
Courage: core code value guiding actions and decisions
Empowerment: core code value guiding actions and decisions
Responsibility: core code value guiding actions and decisions
Connectivity: core code value guiding actions and decisions

Environment + Sustainability

Signed World Green Building Council’s Net Zero Carbon Buildings Commitment in November 2021 targeting net zero across operations by 2030
Reported baseline environmental emissions in 2022 and became a regional partner for World GBC in MENA & Africa
Decarbonisation roadmap focuses on energy, waste, travel, and purchasing
Targets include achieving net-zero Scope 1 building refrigerant emissions
Site-specific sustainability roadmaps by 2024, including solar PV installations in key locations
Signatory to UAE’s Climate Responsible Companies Pledge supporting national net-zero goals
Launched MENA action plan at COP27 for decarbonising key sectors
Sustainability strategy for Aramco Stadium targeting LEED/Mosta’dam认证 with eco-friendly features

Inclusion & Diversity

Employees governed by Sidara Code of Conduct committing to Excellence, Courage, Empowerment, Responsibility, Connectivity
People-first culture investing in employees and 'creating a culture of diversity, respect, inclusion and empowerment'
Gender statistics not publicly available

Articles

Projects

About Us

Careers

Company

Overview

Operating from five design hubs and dozens of branches, it has delivered over 4,000 projects worth hundreds of billions worldwide.
Expertise spans architecture, engineering, planning and project management across cities, infrastructure, water and environmental sectors.
Landmark work includes designing major transport systems like the Cairo Metro Line III and iconic structures in the Middle East.
Belongs to the Sidara Collaborative, partnering top-tier firms to tackle ambitious, multidisciplinary programs.
Driven by creativity and technical excellence, Dar blends local insight with global standards to shape transformative projects.

Culture + Values

Making a difference: inspired and motivated environment where people positively and ethically make a difference
People: providing support and resources to develop industry‑leading technical knowledge and investing in employees as individuals
Safety: a safety‑first philosophy entrenched across all aspects, reducing risks and protecting people and stakeholders
Relationships: surpassing expectations through efficient problem‑solving and close collaboration with clients
Integrity: honest professionalism of the highest level; reputational trustworthiness
Delivery: cutting‑edge solutions within agreed timelines, working to highest industry standards, promoting BIM, LEED and HSE
Excellence: core code value guiding actions and decisions
Courage: core code value guiding actions and decisions
Empowerment: core code value guiding actions and decisions
Responsibility: core code value guiding actions and decisions
Connectivity: core code value guiding actions and decisions

Environment + Sustainability

Signed World Green Building Council’s Net Zero Carbon Buildings Commitment in November 2021 targeting net zero across operations by 2030
Reported baseline environmental emissions in 2022 and became a regional partner for World GBC in MENA & Africa
Decarbonisation roadmap focuses on energy, waste, travel, and purchasing
Targets include achieving net-zero Scope 1 building refrigerant emissions
Site-specific sustainability roadmaps by 2024, including solar PV installations in key locations
Signatory to UAE’s Climate Responsible Companies Pledge supporting national net-zero goals
Launched MENA action plan at COP27 for decarbonising key sectors
Sustainability strategy for Aramco Stadium targeting LEED/Mosta’dam认证 with eco-friendly features

Inclusion & Diversity

Employees governed by Sidara Code of Conduct committing to Excellence, Courage, Empowerment, Responsibility, Connectivity
People-first culture investing in employees and 'creating a culture of diversity, respect, inclusion and empowerment'
Gender statistics not publicly available

Articles

Projects

About Us

Careers

ITSM Platform Specialist - BMC Helix

Dar

ITSM Platform Specialist - BMC Helix

Dar

Description

automation scripts

data analysis

bmc helix

patch management

ai integration

kpi management

Requirements

bmc remedy

scripting

itil

apis

bachelor’s

5-8 years

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance

Overview

Culture + Values

Environment + Sustainability

Inclusion & Diversity

Articles

Description

automation scripts

data analysis

bmc helix

patch management

ai integration

kpi management

Requirements

bmc remedy

scripting

itil

apis

bachelor’s

5-8 years

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance

Overview

Culture + Values

Environment + Sustainability

Inclusion & Diversity

Articles

Founded in 1956

Year of Establishment

The company was established in 1956 by engineers from the American University of Beirut.

4,000+ Projects

Global Project Portfolio

The company has delivered over 4,000 projects worldwide, showcasing its extensive expertise across various sectors.

20% by 2030

Travel Reduction Goal

Aims to reduce business travel-related emissions by 20% as part of broader sustainability efforts.

478 Tonnes Annually

CO₂ Reduction

实现了通过在安哥拉安装太阳能光伏系统每年减少478吨二氧化碳排放。

30% by 2030

Carbon Emissions Target

Aims to reduce Scope 1 and 2 emissions by 30% and achieve net zero through offsets.

10% by 2025

Emissions Reduction

Aims to cut Scope 1 and 2 emissions by 10% in five years as a stepping stone to net zero.