Technical Support Specialist - Remote at Nrg Energy in Lindon, UT | USD16-20 | Kablio

Role

Description

issue resolution

equipment troubleshooting

record updating

sales generation

Deescalate customers and find resolution for complex issues
Confidently field customer calls and troubleshoot advanced equipment issues with high level of customer experience
Accurately document and update records in required information systems
Earn commissions through generating customer referrals and offering promotions, products, and services for our Partner Insurance Agency, Solar and NRG.

Requirements

burglar license

windows 10

usb headset

tech‑savvy

multitask

communication

Confident and prepared to initiate promotional and product upgrade conversations with customers; previous sales experience is a plus
Computer must have at least 8 GB RAM, 16 GB recommended
Ability to thrive in a high-volume contact center
Must be at least 18 years of age
Computer must run Windows 10 or higher
Ability to maintain a high level of confidentiality
A USB wired headset equipped with a microphone.
Must have reliable internet: 50 MBPS download and 25 MBPS upload speeds
An external mouse (if using a laptop)
A computer (laptop or desktop) no older than 5-7 years
Be able to type a minimum of 40 wpm
Must be able to provide your own equipment. This entails:
Cannot be located in CA, CT, DC, ME, or WA.
Must have a wired internet connection
Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)
Ability to multitask with ease, effectively prioritize tasks and be a self-starter
Computer must have a webcam.
A second monitor is strongly recommended if a laptop is being used
(Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.)
Demonstrated tech-savviness, Prior technical exposure, or interest
Excellent communication (both verbal and written) and relationship-building skills
A high degree of resiliency and “bounce-back” due to escalated customers
A sense of success and value from solving customer concerns

Benefits

Onsite health clinic, gym, gaming tables
Paid holidays and flexible paid time away
Employee/Friends/Family Discounts
Have a quiet and private location from which to work
Medical/dental/vision/life coverage & 24/7 Medical Hotline
Free daily lunch and drinks on site
Tier 2 (90 Days) $17.75
401(k) + Employer Match
Tier 3 (180 Days) $18.75
Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift.
Additional career opportunities available after Tier 3 based on performance - $20.25+

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

2003 Emergence

Independent Company

The company emerged as an independent entity in 2003 following its bankruptcy.

5.4 GW Capacity

Planned Power Generation

Develops large-scale natural gas plants with a planned 5.4 GW combined-cycle capacity for data centers by 2029.

2006 Acquisition

Texas Genco

Milestone acquisition of Texas Genco in 2006 expanded its operational capabilities.

2009 Purchase

Reliant Energy

Acquisition of Reliant Energy in 2009 strengthened its market presence.

Built a vast energy generation portfolio—from coal, gas, oil and nuclear plants to wind, solar farms and battery storage.
Operates across the US and Canada under brands like Reliant, Direct Energy, Green Mountain Energy and Vivint.
Provides electricity, energy management, HVAC and home services through cloud-based platforms and smart-home integration.
Trades power, natural gas and environmental commodities, employing advanced analytics and financial instruments.
Unusual fact: it spearheaded the first privately-funded EV charging network (EVgo) before spinning it off.

Culture + Values

Protecting People and the Environment — comprehensive training, rigorous protocols, continuous improvement
Delivering reliable, innovative energy solutions and strong community engagement
Upholding ethical standards, transparency in reporting, and accountability
Investing in R&D, digital transformation, strategic partnerships to drive progress

Environment + Sustainability

50% Reduction

GHG Emissions Cut

The company has achieved a 50% reduction in greenhouse gas emissions from a 2014 baseline.

44% Drop

Emissions Reduced

Emissions dropped significantly from 61 MtCO₂e in 2014 to 34 MtCO₂e in 2021, representing a 44% reduction.

$900M Bond

Sustainability-linked Financing

Issued a $900 million Sustainability-Linked Bond tied to reducing emissions to 31.7 MtCO₂e by 2025.

Net-Zero by 2050

Carbon Emissions Target

Aims to achieve net-zero carbon emissions by 2050, aligning with global climate goals.

SBTi‑approved, 1.5 °C‑aligned emissions targets
Recognized by SEAL Awards for reducing GHG by 55% from 2014 baseline and expanding low‑carbon retail offerings

Inclusion & Diversity

30% Women

Board Diversity

Ensures at least 30% of board members are women.

3-Year Cycle

Pay Equity Study

Gender and race pay equity study conducted every 3 years, ensuring equitable results after controlling for key factors.

100% Completion

Bias Training

All employees, including executives, have completed unconscious bias training.

Evaluated and revised job postings to eliminate 4‑year degree requirements and gendered language
Cross-functional 21-member team led by CEO delivering actionable DEI recommendations

Articles

Investor Relations Contacts

Careers

NRG Energy Services Turbine Expertise News

Home Solutions with NRG

Role

Description

issue resolution

equipment troubleshooting

record updating

sales generation

Deescalate customers and find resolution for complex issues
Confidently field customer calls and troubleshoot advanced equipment issues with high level of customer experience
Accurately document and update records in required information systems
Earn commissions through generating customer referrals and offering promotions, products, and services for our Partner Insurance Agency, Solar and NRG.

Requirements

burglar license

windows 10

usb headset

tech‑savvy

multitask

communication

Confident and prepared to initiate promotional and product upgrade conversations with customers; previous sales experience is a plus
Computer must have at least 8 GB RAM, 16 GB recommended
Ability to thrive in a high-volume contact center
Must be at least 18 years of age
Computer must run Windows 10 or higher
Ability to maintain a high level of confidentiality
A USB wired headset equipped with a microphone.
Must have reliable internet: 50 MBPS download and 25 MBPS upload speeds
An external mouse (if using a laptop)
A computer (laptop or desktop) no older than 5-7 years
Be able to type a minimum of 40 wpm
Must be able to provide your own equipment. This entails:
Cannot be located in CA, CT, DC, ME, or WA.
Must have a wired internet connection
Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)
Ability to multitask with ease, effectively prioritize tasks and be a self-starter
Computer must have a webcam.
A second monitor is strongly recommended if a laptop is being used
(Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.)
Demonstrated tech-savviness, Prior technical exposure, or interest
Excellent communication (both verbal and written) and relationship-building skills
A high degree of resiliency and “bounce-back” due to escalated customers
A sense of success and value from solving customer concerns

Benefits

Onsite health clinic, gym, gaming tables
Paid holidays and flexible paid time away
Employee/Friends/Family Discounts
Have a quiet and private location from which to work
Medical/dental/vision/life coverage & 24/7 Medical Hotline
Free daily lunch and drinks on site
Tier 2 (90 Days) $17.75
401(k) + Employer Match
Tier 3 (180 Days) $18.75
Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift.
Additional career opportunities available after Tier 3 based on performance - $20.25+

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

2003 Emergence

Independent Company

The company emerged as an independent entity in 2003 following its bankruptcy.

5.4 GW Capacity

Planned Power Generation

Develops large-scale natural gas plants with a planned 5.4 GW combined-cycle capacity for data centers by 2029.

2006 Acquisition

Texas Genco

Milestone acquisition of Texas Genco in 2006 expanded its operational capabilities.

2009 Purchase

Reliant Energy

Acquisition of Reliant Energy in 2009 strengthened its market presence.

Built a vast energy generation portfolio—from coal, gas, oil and nuclear plants to wind, solar farms and battery storage.
Operates across the US and Canada under brands like Reliant, Direct Energy, Green Mountain Energy and Vivint.
Provides electricity, energy management, HVAC and home services through cloud-based platforms and smart-home integration.
Trades power, natural gas and environmental commodities, employing advanced analytics and financial instruments.
Unusual fact: it spearheaded the first privately-funded EV charging network (EVgo) before spinning it off.

Culture + Values

Protecting People and the Environment — comprehensive training, rigorous protocols, continuous improvement
Delivering reliable, innovative energy solutions and strong community engagement
Upholding ethical standards, transparency in reporting, and accountability
Investing in R&D, digital transformation, strategic partnerships to drive progress

Environment + Sustainability

50% Reduction

GHG Emissions Cut

The company has achieved a 50% reduction in greenhouse gas emissions from a 2014 baseline.

44% Drop

Emissions Reduced

Emissions dropped significantly from 61 MtCO₂e in 2014 to 34 MtCO₂e in 2021, representing a 44% reduction.

$900M Bond

Sustainability-linked Financing

Issued a $900 million Sustainability-Linked Bond tied to reducing emissions to 31.7 MtCO₂e by 2025.

Net-Zero by 2050

Carbon Emissions Target

Aims to achieve net-zero carbon emissions by 2050, aligning with global climate goals.

SBTi‑approved, 1.5 °C‑aligned emissions targets
Recognized by SEAL Awards for reducing GHG by 55% from 2014 baseline and expanding low‑carbon retail offerings

Inclusion & Diversity

30% Women

Board Diversity

Ensures at least 30% of board members are women.

3-Year Cycle

Pay Equity Study

Gender and race pay equity study conducted every 3 years, ensuring equitable results after controlling for key factors.

100% Completion

Bias Training

All employees, including executives, have completed unconscious bias training.

Evaluated and revised job postings to eliminate 4‑year degree requirements and gendered language
Cross-functional 21-member team led by CEO delivering actionable DEI recommendations

Articles

Investor Relations Contacts

Careers

NRG Energy Services Turbine Expertise News

Home Solutions with NRG