Vice President of Service, Modern Controls

Description

• Lead safety culture reinforcement (daily huddles, toolbox talks, site audits)
• Maintain 100% safety compliance across all field personnel and ensure all service work aligns with company and OSHA requirements.
• Improve technician utilization, truck efficiency, first-time fix rate, and on-time PM compliance through standardized processes
• Oversee deployment and optimization of enterprise service software (ERP/CRM/Field Service).
• Conduct site audits, safety checks, quality reviews, and customer satisfaction visits.
• Expand strategic customer relationships, drive contract renewals, and oversee service agreement growth.
• Lead daily operations for 100+ field technicians across HVAC/R, BAS, Balancing, and Plumbing disciplines.
• Walk, stand, and sit for extended periods of time.
• Implement pricing discipline, labor efficiency strategies, and productivity metrics to drive predictable profitability
• Achieve 95% technician retention by building a stable, engaged, career-path-driven workforce.
• Lead the ModernControls Service team in daily operations, continuously seeking areas to improve operational efficiencies.
• Implement operating standards, playbooks, and SOPs across all service operation centers.
• Collaborate with Projects, BAS, Engineering, and Sales to ensure alignment on capacity planning, customer commitments, and profitable execution.
• Build annual operating plans, budgets, and KPIs aligned with business expectations.
• Execute Voice of Customer programs, strengthen service responsiveness, and maintain world-class service delivery.
• Ensure strong recruiting, onboarding, and cultural alignment across all operation centers.
• Develop technical training pathways, certification programs, and leadership development for foremen, dispatchers, and service
• Deliver annual financial targets focused on margin expansion, free cash flow conversion and operating profit improvement
• Ensure ModernControls remains a preferred service provider across healthcare, pharma, education, commercial, and industrial

Requirements

• Minimum of 10+ years of relevant HVAC/R and BAS Service experience.
• Operational understanding of CRM and Enterprise based ERP/Field Service software
• Bachelor’s degree preferred but not required; equivalent experience accepted.
• Advanced knowledge of Microsoft Office toolset (Word, Excel, Outlook, etc).
• Ability to define problems, establish facts, and draw valid conclusions.
• Extensive HVAC/R and Building Automation knowledge (systems, operations, and maintenance).
• Vision abilities required include close vision, distance vision, and ability to adjust focus.
• Proven leadership and ability to lead large union teams in daily service operations.
• Training and/or working knowledge of mechanical systems used in data center, pharmaceutical, education, healthcare and
• OHSA-30 (Preferred, not required)
• Reach (including above your head), bend, climb, push, pull, twist, squat and kneel.
• Strong financial acumen and experience running a multi-million-dollar service P&L.
• Must possess a valid driver’s license and be able to drive in daytime and nighttime.
• Has the ability to use technology to achieve improved results.
• Exceptional communication and customer service skills.
• Ability to manage and prioritize continuously shifting deliverables.

Benefits

• Dental and Vision insurance provided
• 401K with company matching
• Highly Competitive salary (commensurate with experience)
• Company paid Medical Insurance
• Health Savings Account (HSA)
• Opportunities for career growth, training, and development
• Full ownership of Service P&L, including revenue growth, margin expansion, cost management, and working-capital discipline.
• Lots of company fun, community events and more (see here and here)

Training + Development

Interview process

Visa Sponsorship

Security clearance