Operations Manager - ANC

Description

• Schedule, coordinate and assign duties to qualified Airside Experience and/or Guest Experience team members. Conduct shift and team member meetings and manage special events.
• Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
• Maintain security of premises to include monitoring street side, parking lots, terminal, hangars, and AOA.
• Assist with and/or manage regulatory compliance, audits, and/or reporting for airport or government parties if requested.
• Maintain accurate records pertaining to time worked by team members, activities and services performed. May be responsible for payroll oversight and compliance.
• Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately correct observed safety concerns. Conduct safety observations and document accordingly.
• Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport.
• Lead a team conducting base operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks.
• Serve as a resource on guest service matters and as an escalation point for guest inquiries.
• Operate and drive all ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, and other freight handling equipment as needed.
• Provide on-the-job training and assistance to Airside Experience and/or Guest Experience team members. Ensure all airline-required training is administered and completed by team members.
• Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues.
• Maintain safe, clean, and secure ramps and operations.
• Follow emergency response procedures during critical events.
• Assist with ramp operations as needed to ensure service needs are met for guests, clients, vendors, and aircraft crewmembers. Services include aircraft storage, cargo service operations, fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing.
• Manage the performance of the Airside Experience and/or Guest Experience Teams to ensure technical accuracy, demeanor, and adherence to company policies and procedures. Correct performance deficiencies and administer corrective action as needed.
• Monitor and maintain fuel inventories including ordering, fuel quality control checks, fuel receipt, and maintaining accurate related documentation.
• Interview, onboard, train, and manage team members ensuring their engagement and development.
• Manage inventory of base supplies, uniforms, and equipment in compliance with company procurement and expensing procedures.

Requirements

• Physical Ability: Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, freight handling equipment, and cars in addition to all physical requirements on the included chart.
• Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred.
• Trained and approved to perform specialty responsibilities (e.g., oil and oxygen service for aircraft) and other required certifications (e.g., towing, deicing) as required by base specific operations is preferred. Ability to become approved is required.
• Must possess a valid state driver’s license. Certain PATs require a commercial driver’s license (CDL) as dictated by local regulations and business needs.
• Critical Thinking / Reasoning Ability: Ability to solve practical problems and handle a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Excellent vision and coordination to move and/or direct aircraft.
• Math Skills: Ability to perform simple math (e.g., addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time).
• Task Management: Excellent time/project management and organizational skills. Ability to successfully and timely complete Signature’s training programs.
• Ability to pass a color vision test for purposes of visually inspecting aviation fuel.
• One (1) to two (2) years of experience and/or training in aviation or cargo operations or an equivalent combination of education and experience is required.
• Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests.
• High School Diploma or General Education Degree (GED).
• Minimum of 18 years of age.
• Leadership Skills: Ability to assign tasks wisely, provide feedback to improve performance, administer corrective action, and motivate others.
• Must be legally authorized to work in the jurisdiction of employment.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain issuance of an airport security badge, and be insurable by the Company's applicable insurance policies.
• Language Skills: Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing. Ability to write routine reports and correspondence.
• Computer Skills: Ability to use a computer, including pass computer-based training modules. Proficient in Microsoft tools (Word, Excel, PowerPoint, Outlook) and ability to learn company software.

Benefits

• Paid Maternity Leave
• Health Savings Account
• Flexible Spending Accounts
• Training and Development
• Medical/prescription drug, dental, and vision Insurance
• Identity Theft and Legal Services
• Critical Illness, Hospital Indemnity and Accident Insurance
• Life Insurance
• Paid time off
• Tuition reimbursement
• Disability Insurance
• Employee Assistance Program (EAP) & Perks

Training + Development

Interview process

Visa Sponsorship

Security clearance