Information Technology Support Analyst

Description

• Participate, engage and contribute in scheduled IT meetings.
• Liaise with hardware and software vendors (or suppliers) for contract support or warranty repairs.
• Troubleshoot and resolve day-to-day tickets effectively and efficiently.
• Responsible for creation and maintenance of IT operational documents: instructions, guidelines, reference sheets, etc.
• Promptly escalate and redirect issues beyond purview or expertise to next level.
• Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support.
• Responsible for minor IT initiatives/projects and participate in major IT initiatives/projects.
• Responsible for onboarding new hire computer & telephone assignments and desk configuration.
• Responsible for management and maintenance of asset inventory on an ongoing basis.
• Responsible for installation, deployment, troubleshooting, management and support of desktops, laptops, tablets, mobile devices, software, peripherals, telephony, and various equipment in the environment.

Requirements

Soft Skills

Technical Skills

We are seeking a proactive and technically skilled IT Support Analyst to join our IT Operations team. The successful candidate will be responsible for ensuring the smooth operation of IT systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment.

• Strong verbal and written communication skills.
• Bachelor’s degree in Computer Science, Information Technology, or
• Open and authentic communicator with a commitment to continuous improvement.
• support role.Proven experience in a Service Desk and/or IT Operations environment.
• Understanding of IT infrastructure, networking, and telecommunication fundamentals.
• Creative problem solver with strong analytical and conflict-resolution skills.
• Ability to prioritise tasks, manage time effectively, and work wellunder pressure.
• Self-motivated with the ability to work independently or collaboratively in a team.
• TIA A+Network+Microsoft Certified: Modern Desktop Administr
• Familiarity with Microsoft Office suite and other client-side applications.
• Proficiency with Microsoft Windows 10/11, including troubleshooting, patching, and deployment.
• Hands-on experience with Active Directory, Office 365, and both on-premises and cloud environments.
• related field.Relevant technical certifications
• understanding)Substantial work experience in IT support or a similar technical
• Excellent interpersonal and customer service abilities.

Benefits

As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we’re creating a legacy that goes beyond business—one that’s changing the world for the better.

By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong's commitment to sustainability. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.

This is an office-based role requiring fixed working hours.

Training + Development

Interview process

Visa Sponsorship

Security clearance