Customer Liaison Officer

Description

• Communicate directly with customers to inform, advise and educate, and ensure that people are aware of the work we do, how it might affect them and, where necessary, to take responsibility for supporting them
• Support the operational teams in their communications with customers and others
• To act as an ambassador for the client in front of customers and members of the public, as well as other stakeholders including business owners, retail outlets and others who may be impacted by our work
• Be a leading advocate in the effort to maximise customer satisfaction and minimise customer complaints
• Communicate directly with our customers on the doorstep while working collaboratively with the operational teams and Site managers
• Act as an exemplar of customer service excellence both in the public domain and when working in the offices and depots

Requirements

• Thorough, with good record keeping.
• Conscientious with the tenacity and resolve to see things through
• A-level or degree in English
• Articulate and good at explaining things
• Knowledge / experience of working in the utilities industry is desirable
• Ability to adjust to a change in focus to accommodate Operational needs and the ability to work in a fast-paced environment and have a strong mind set
• GSCEs in subjects such as English and Maths
• Organised and punctual
• Experience in a customer face to face service role
• Strong oral and written communication skills
• A valid driving licence
• IT literate, including Microsoft Office – Intermediate Word, Excel, Outlook and internet/intranet capabilities

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance