Home Comfort Advisor at Reliance Home Comfort in Ottawa, Ontario, Canada | Kablio

Role

Description

crm management

customer support

skill development

product sales

Updating and working on CRM Platform
Resolve customer inquiries and complaints
Commit to skill development through weekly practice/coaching sessions that are customized to improve their current skill set
Present/sell company products and services to new and existing customers

Requirements

2+ years

b2c sales

transportation

customer focus

communication

time management

Must be able to work a flexible work schedule that regularly includes evening and weekend appointments (when the customers want to meet us)
Ideally possesses at least 2 years’ experience and a proven track record of successful sales experience within the business-to-consumer market in residential sales
Must have reliable transportation.
Possess a strong commitment to providing an excellent customer experience by providing a thorough, informative presentation that distinguishes us from our competition
Possess a positive and professional presence, exceptional verbal/written communication skills
Self-motivated, results-driven and highly organized with excellent time management skills

Benefits

A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination.
A great benefits plan for you / your family
Career paths so you can advance in the company

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$2.8B

Acquisition Value

The company was acquired by CK Group for $2.8 billion in 2017.

2 million

Customers Served

The company currently supports over 2 million customers across its operations.

$750M

Annual Revenue

Generated roughly $750 million in annual revenue.

2005

Rebranding Year

The company rebranded from Union Energy to Reliance Home Comfort in 2005.

Born from a utility's water‑heater arm in 1999, the company has grown into a full‑service home‑comfort provider operating across Canada and parts of the U.S.
Backed by a HK-based holding, it handles rental, sale, installs, and maintenance of water heaters, furnaces, AC, plumbing, electrical, smart-home, EV chargers.
Typical projects range from next‑day furnace or water‑heater installs to all‑season protection plans covering HVAC, plumbing, and electrical maintenance.
Specialists in residential and commercial sectors, it also serves utility‑style needs via rental and protection‑plan models.
Unusually, it pioneered utility‑style rental contracts in Canada, locking customers into long‑term service agreements.
While praised for its 24/7 service and protection plans, it’s also known for aggressive sales tactics and high‑cost rental contracts.

Culture + Values

Honesty
Passionate
“Guiding Principles are embedded in our DNA” shaping interactions and daily operations
Annual Summit to educate, motivate and celebrate team members
President’s Club & Award recognizing top performers living the Guiding Principles
Monthly Comfort Ambassador recognition for team members embodying Guiding Principles

Environment + Sustainability

10,000 Trees

Tree Planting Initiative

Collaboration with One Tree Planted to support reforestation efforts tied to paperless billing adoption.

25,000 tCO₂e/year

Methane Capture Impact

Carbon offset credits offered with SmartAir™ Green Series support methane reduction and landfill energy conversion projects.

Committed to operating in an environmentally sustainable manner and offering eco-friendly home comfort solutions
Joined Net Zero Technology Adoption Demonstration Project to build Net Zero demonstration homes in Ontario
Partnered with One Tree Planted to plant ~10,000 trees linked to paperless billing adoption
Eliminated single-use cups, lids, cutlery at branches and plastic water bottles at head office
Offer carbon offset credits with SmartAir™ Green Series: supports projects capturing methane and landfill-to-electricity
Net Zero target: participating in Net Zero TAP; goal to build Net Zero-ready homes by demonstration project (aligned with industry targets by 2030)

Inclusion & Diversity

Initiative aimed at cultivating equal opportunities for women in skilled trades, corporate, and leadership roles.
Partnerships with charities to amplify the voices of Black, Indigenous, and 2SLGBTQIA+ communities.
ESG blueprint supporting six United Nations Sustainable Development Goals, including diversity and inclusivity.

Articles

Wikipedia – Reliance Home Comfort

Reddit – Protection plan experiences (mixed reviews)

Reddit – Scams & shady sales tactics

Reddit – Inventory Manager job posting

Company

Overview

$2.8B

Acquisition Value

The company was acquired by CK Group for $2.8 billion in 2017.

2 million

Customers Served

The company currently supports over 2 million customers across its operations.

$750M

Annual Revenue

Generated roughly $750 million in annual revenue.

2005

Rebranding Year

The company rebranded from Union Energy to Reliance Home Comfort in 2005.

Born from a utility's water‑heater arm in 1999, the company has grown into a full‑service home‑comfort provider operating across Canada and parts of the U.S.
Backed by a HK-based holding, it handles rental, sale, installs, and maintenance of water heaters, furnaces, AC, plumbing, electrical, smart-home, EV chargers.
Typical projects range from next‑day furnace or water‑heater installs to all‑season protection plans covering HVAC, plumbing, and electrical maintenance.
Specialists in residential and commercial sectors, it also serves utility‑style needs via rental and protection‑plan models.
Unusually, it pioneered utility‑style rental contracts in Canada, locking customers into long‑term service agreements.
While praised for its 24/7 service and protection plans, it’s also known for aggressive sales tactics and high‑cost rental contracts.

Culture + Values

Honesty
Passionate
“Guiding Principles are embedded in our DNA” shaping interactions and daily operations
Annual Summit to educate, motivate and celebrate team members
President’s Club & Award recognizing top performers living the Guiding Principles
Monthly Comfort Ambassador recognition for team members embodying Guiding Principles

Environment + Sustainability

10,000 Trees

Tree Planting Initiative

Collaboration with One Tree Planted to support reforestation efforts tied to paperless billing adoption.

25,000 tCO₂e/year

Methane Capture Impact

Carbon offset credits offered with SmartAir™ Green Series support methane reduction and landfill energy conversion projects.

Committed to operating in an environmentally sustainable manner and offering eco-friendly home comfort solutions
Joined Net Zero Technology Adoption Demonstration Project to build Net Zero demonstration homes in Ontario
Partnered with One Tree Planted to plant ~10,000 trees linked to paperless billing adoption
Eliminated single-use cups, lids, cutlery at branches and plastic water bottles at head office
Offer carbon offset credits with SmartAir™ Green Series: supports projects capturing methane and landfill-to-electricity
Net Zero target: participating in Net Zero TAP; goal to build Net Zero-ready homes by demonstration project (aligned with industry targets by 2030)

Inclusion & Diversity

Initiative aimed at cultivating equal opportunities for women in skilled trades, corporate, and leadership roles.
Partnerships with charities to amplify the voices of Black, Indigenous, and 2SLGBTQIA+ communities.
ESG blueprint supporting six United Nations Sustainable Development Goals, including diversity and inclusivity.

Articles

Wikipedia – Reliance Home Comfort

Reddit – Protection plan experiences (mixed reviews)

Reddit – Scams & shady sales tactics

Reddit – Inventory Manager job posting