Service Operations Billing Analyst

Description

• Coordinate unenrollment/opt outs along with monitoring new deals and updating weekly notification log.
• Investigate discrepancies using all available resources, populate attributes to track issues.
• Ensure the satisfaction of clients by providing Ad-Hoc reports & supporting documents along with investigating billing and payment errors and reconciling accounts.
• Understand our Energy Management Outsourcing Agreements while ensuring all pertinent language matches sites, working to upload missing values when applicable.
• Create, review, and approve Budderfly PM & Ancillary invoices, ensuring timely and accurate delivery to customers.
• Work closely with adjacent teams to facilitate error resolution and drive process improvements.
• Actively participate in process improvement including but not limited to: Reporting, Validation tests, System enhancements.
• Review HVAC survey submissions, services and vendor invoices to validate data and set up sites in proprietary software.

Requirements

• Strong attention to detail with excellent time management; problem solving, project management and follow through skills are critical.
• Proficient in using MS Excel to combine and analyze data including using functions such as: XLOOKUP, SUMIF, Nested Formulas.
• Experience in the Energy or HVAC industry strongly preferred.
• Strong client facing orientation with the ability to interface with all levels within organization.
• 4-year college degree preferred.
• Previous related work experience with knowledge of accounting concepts and data validation.

Benefits

• Opportunity to work as part of a team that values its members and works together to achieve positive change.
• Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay

Training + Development

Interview process

Visa Sponsorship

Security clearance