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Customer Service Rep (ALPOLIC)
Mitsubishi Chemical America
Customer service role involving order processing, communication, and problem-solving in a fast-paced environment using SAP
22d ago
$59,322 - $74,152
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Chesapeake, VA
Office Full-Time
Company Size
10,000 Employees
Service Specialisms
Chemical Engineering
Material Science
Environmental Solutions
Technology Development
Advanced Manufacturing
Product Design
Research & Development
Consulting
Sector Specialisms
Aero / Defense
Automotive
Building & Construction
Energy Production and Storage
Food & Beverage
Industrial
Infrastructure | Transportation
Inks, Coatings & Adhesives
Role
What you would be doing
cross-functional collaboration
customer feedback
order processing
issue resolution
customer support
sap processing
- Partner with Regional Sales Managers and other departments to exceed service expectations.
- Track and report customer feedback to improve overall experience.
- Process and verify orders in SAP with accuracy and attention to detail.
- Build trust by resolving issues quickly and ensuring customer satisfaction.
- Be the first point of contact for customers—answering questions with speed and professionalism.
- Provide timely updates on products, orders, inventory, and shipping.
- Make an impact every day by creating exceptional customer experiences.
- Work cross-functionally with Sales, Operations, and Logistics.
What you bring
sap
3-5 years
stress management
team mindset
communication skills
problem solving
- Experience with SAP or similar systems (Oracle, Salesforce, etc.).
- 3–5 years’ experience in customer service, inside sales, or manufacturing-related roles.
- Ability to stay calm under pressure and manage multiple priorities.
- A team-first mindset with the ability to also work independently.
- 💡 If you’re a proactive communicator who enjoys helping others and thrives in a fast-paced environment, we’d love to hear from you!
- Strong communication and problem-solving skills.
- Opportunities to grow your skills and career.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background checks may be conducted as part of the hiring process.
Company
Overview
- A leader in sustainable chemistry, it focuses on advancing products that improve health, safety, and environmental impact.
- The company often collaborates on large-scale infrastructure projects, providing vital chemicals for construction and energy production.
- Known for its innovation in specialty materials, Mitsubishi Chemical America supports sectors like electronics, automotive, and agriculture.
- As a key player in the chemical sector, it continuously invests in research and development to stay ahead of industry demands.
- Its products are found in a wide range of applications, including water treatment, renewable energy, and transportation systems.
- KAITEKI: balance between environment, society, technology and business needs
- Commitment to legal compliance, prevention of corruption, governance integrity
- Emphasis on human resources development, employee engagement and occupational health & safety
- Focus on resource management, water management, biodiversity, and product stewardship
- Promotion of work–life balance and respectful employer–employee relationships
29% reduction
Global GHG emissions by 2030
Achieving a 29% reduction in global Scope 1 & 2 GHG emissions compared to FY2019 levels by FY2030.
14.37 Mt CO₂
FY2022 emissions
FY2022 global Scope 1 & 2 GHG emissions totaled 14.37 million metric tons of CO₂, representing a 14% reduction from FY2019 levels.
100% renewable
Electricity by 2023
Targeting 100% renewable electricity for Mitsubishi Chemical Advanced Materials (MCAM) operations by 2023.
20% reduction
Waste and water usage
Aiming for a 20% reduction in waste and water usage by 2025, using the 2015 baseline for MCAM operations.
- Investing approximately ¥100 billion by FY2030 in energy-saving and private power generation projects
- Carbon-neutral operations by 2023 and climate-positive goal by 2030 (MCAM)
- Participation in Global Impact Coalition to scale low-carbon technologies
- Supporting the success of diverse human resources
- Respecting human rights and strengthening human resources development
- No specific gender‑related targets or statistics publicly disclosed
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