Resident Services

Description

Key responsibilities include screening incoming calls, entering maintenance work requests into a computerized system, and routing them to the correct field supervisor. The employee batches daily requests by anticipated completion dates, tracks follow‑up items, and prepares monthly summaries of completed work. Additional duties involve scheduling trades, processing variance approvals, and providing clerical support to the operations team.

• Receive, screen, and categorize resident calls regarding safety, maintenance, and welfare issues.
• Enter maintenance work requests into the computerized system and sort them by trade type.
• Forward requests to the appropriate Field Supervisor and track estimated completion dates.
• Batch daily requests by anticipated completion dates and schedule work for the current week.
• Maintain records of recurring issues such as roof leaks and pipe freeze‑ups.
• Process approvals and inspections for landscape and maintenance variance requests.
• Schedule trades, including glass replacement and interior painting appointments.
• Communicate approved variance requests and major project schedules to the Condominium President.
• Maintain a follow‑up file for outstanding work requests and ensure timely scheduling.
• Tabulate completed maintenance requests each month for reporting purposes.
• Provide clerical and administrative support during operations.
• Organize and maintain records and files efficiently.
• Make standard decisions in line with established procedures.

Requirements

The role involves public communication, administrative, and clerical tasks for a large condominium community. The employee receives resident calls concerning safety, maintenance, and welfare services, categorizes them, and forwards appropriate requests to field supervisors. The position requires detailed knowledge of the community’s maintenance services and strong computer‑based record‑keeping skills.

Candidates must have a high school diploma, coursework in service‑oriented computer technology, and three to five years of clerical or customer‑service experience. Required skills include strong knowledge of the condominium’s layout, proficiency with word processing and telecommunications equipment, and accurate data‑entry abilities. A valid Connecticut driver’s license and the ability to make standard decisions following established procedures are also required.

The job primarily involves sitting, talking, and listening, with occasional walking and handling of office equipment. Employees may need to lift or move items up to 25 pounds and must have adequate close‑vision and focus adjustment. Reasonable accommodations are available for individuals with disabilities.

• Possess detailed knowledge of the condominium’s geography and facility locations.
• Demonstrate proficiency with word processing, telecommunications equipment, and computer data entry.
• Follow departmental policies, rules, and instructions accurately.
• Communicate clearly with residents, coworkers, and the public.
• Hold a high school diploma with service‑oriented computer technology coursework and 3–5 years of relevant experience.
• Hold a valid Connecticut driver’s license.

Benefits

The position is a full‑time, experienced‑level role located in Heritage Village, Southbury, Connecticut. The hourly wage ranges from $18.26 to $23.00 and the work schedule follows a day shift.

Training + Development

Interview process

Visa Sponsorship

Security clearance