Hotel General Manager

Description

• Work closely with the revenue management team to optimize room rates, maximize occupancy, and increase overall revenue.
• Stay up-to-date on industry trends and market conditions to inform business strategies.
• Collaborate with the sales and marketing teams to create and implement strategies to drive room bookings, events, and F&B sales.
• Monitor departmental expenses, ensuring efficient operations while maintaining cost control.
• Stay informed of any changes in regulations that may affect the hotel’s operations or guest services.
• Set operational goals for each department, aligning them with overall business objectives.
• Implement training programs to ensure all employees meet the hotel’s standards for service, safety, and professionalism.
• Oversee the hotel’s financial performance, including revenue, profitability, and cost control.
• Ensure that the hotel complies with local, state, and federal regulations, including health, safety, and labor laws.
• Ensure that guest satisfaction is a top priority by maintaining the highest standards of service across all departments.
• Develop and implement standard operating procedures (SOPs) to enhance operational efficiency and service quality.
• Oversee daily operations across all departments, ensuring that procedures are followed and goals are achieved.
• Oversee the recruitment, training, and retention of top talent across all departments.
• Analyze financial reports (P&L, balance sheets, occupancy rates) to identify trends and make informed business decisions.
• Attend industry events and networking functions to promote the hotel and build business relationships.
• Develop, manage, and adhere to the hotel’s annual budget, ensuring that financial targets are met.
• Foster a positive workplace culture that motivates staff and enhances guest experiences.
• Regularly review guest surveys and online reviews to identify areas for improvement and implement action plans.
• Monitor risk management practices and implement procedures to minimize liabilities and incidents.
• Provide leadership and guidance to department heads, ensuring clear communication and collaboration.
• Lead, mentor, and develop a team of department heads and hotel staff, ensuring a collaborative work environment.
• Establish relationships with key stakeholders, including local businesses, tourism organizations, and community leaders.
• Develop and enforce hotel policies regarding guest privacy, security, and data protection.
• Work with the maintenance team to ensure all equipment and infrastructure are functioning properly.
• Develop and implement strategic plans to ensure the hotel’s long-term success.
• Address guest feedback and complaints in a timely and professional manner, ensuring a prompt resolution to any issues.
• Ensure that the hotel’s marketing efforts are aligned with brand standards and effectively promote its services.
• Conduct regular performance evaluations, providing constructive feedback and identifying development opportunities for staff.
• Manage hotel renovation projects or upgrades, ensuring they are completed on time and within budget.
• Conduct regular property inspections to ensure cleanliness, safety, and overall quality of the facilities.
• Personally greet VIP guests and ensure their needs are met throughout their stay.

Requirements

The Hotel General Manager at Encore Hospitality is responsible for overseeing all aspects of hotel operations, including guest services, financial performance, staff management, and property maintenance. The General Manager leads the hotel’s strategic direction, ensuring a high level of guest satisfaction, operational efficiency, and profitability. This role requires a results-oriented leader with strong business acumen, exceptional interpersonal skills, and a deep understanding of hospitality management.

• High-energy, fast-paced hotel environment, with a strong focus on guest interaction and staff management.
• Capability to handle physical tasks as needed, such as inspecting property areas or assisting staff.
• Expertise in hotel management systems (e.g., Opera, PMS) and Microsoft Office Suite.
• Minimum of 7-10 years of experience in hotel management, with at least 5 years in a senior leadership role.
• Ability to stand, walk, and move throughout the property for extended periods.
• Strong leadership and decision-making abilities, with a focus on strategic planning and operational excellence.
• Flexibility to work long hours, including weekends, holidays, and evenings.
• Advanced certifications in hotel management or business operations are advantageous.
• Ability to multitask and thrive in a fast-paced, dynamic environment.
• Financial acumen and proficiency in analyzing financial reports.
• Exceptional interpersonal and communication skills, both written and verbal.
• Experience in managing budgets, P&L statements, and financial forecasting.
• Proven track record of successfully managing hotel operations, driving profitability, and achieving guest satisfaction.
• Dynamic workplace that requires effective multitasking and collaboration across multiple departments.
• A bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.

Benefits

Encore Hospitality is committed to the development of its leaders. As a Hotel General Manager, you have opportunities for advancement into executive roles, regional management, or corporate leadership positions within the company.

Training + Development

Interview process

Visa Sponsorship

Security clearance