Auckland Council
Auckland Council governs and manages Auckland's local services, facilities, and community needs.
3 days ago
$88 - $105
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Howick, Auckland Region, New Zealand
Hybrid
Company Size
10,000 Employees
Service Specialisms
Sector Specialisms
Description
leadership
service design
online services
innovation
frameworks
collaboration
This role is within the Researcher Services Online team and will be responsible for developing direct, forward‑looking information services to support Aucklanders in their access and use of our library services.
- Provide professional leadership in navigating emerging information challenges.
- Design and deliver a new regional approach to online customer information services that is responsive, inclusive, and future‑focused.
- Champion service excellence by ensuring customers have accurate, easy‑to‑use information and understand the importance of evaluation.
- Collaborate across teams and stakeholders to build frameworks, capability and relationships that strengthen the service model.
- Drive innovation and continuous improvement to meet changing customer needs and expectations.
Requirements
nzqcf level 7
4 years
subject‑matter
lianza
customer service
strategic
We are looking for someone who combines strategic thinking, curiosity, professional values, and a strong customer service ethos to lead the development of resilient, trusted, and forward‑looking information services for Auckland Libraries.
- Hold a recognised library qualification or tertiary qualification (NZQCF Level 7) or equivalent in a related discipline.
- Possess at least four years’ experience delivering library services.
- Demonstrated experience as a subject‑matter expert within a team of professionals and specialists.
- Ability to influence and advocate for operational direction.
- Knowledge of current professional issues, trends and technologies with a willingness to engage.
- LIANZA registration and/or ARANZ membership (required).
Benefits
The role offers a dynamic, supportive environment where your work will directly impact the lives of over 1.7 million Aucklanders, with flexible working conditions, a focus on well‑being, and a culture of continuous improvement.
The position is based at Central City Library, works 40 hours per week, and the successful candidate will be appointed at a Band G salary of $88‑$105 k per annum, dependent on skills and experience.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
2010
Year Established
The organization was founded in 2010 to oversee the growth and development of New Zealand's largest city.
Over 1 Million
Impact Metrics
The Council's services affect over 1 million residents annually.
10 Years
First Decade Impact
In its first decade, the Council spearheaded numerous infrastructure projects addressing rapid population growth.
Large-Scale
Urban Renewal Projects
Significant efforts have been directed toward large-scale urban renewal programs and public transportation developments.
- The Council ensures the delivery of a wide range of local services, including public transport, water management, and community facilities.
- It operates across multiple sectors, including urban development, transportation, utilities, and environmental services.
- Auckland Council has been instrumental in shaping the city’s sustainability initiatives and long-term planning strategies.
- The Council’s work delivers everything from parks and libraries to waste management and housing.
- Notable projects include the development of public transportation networks and enhancing green spaces.
- Auckland's unique location as a coastal city drives the Council's focus on managing marine and water resources sustainably.
Culture + Values
- Atawhai | Kindness, generosity
- Kotahi | Strength in diversity
- Auaha | Creativity, innovation
- Pono | Integrity
- Taonga tuku iho | Future generations
Environment + Sustainability
50% by 2030
Greenhouse Gas Reduction
Target to reduce greenhouse gas emissions by 50% by 2030 compared to 2016 baseline.
Net Zero by 2050
Emissions Goal
Aim to achieve net zero emissions by 2050, aligning with global climate targets.
94% Reduction
Per-Capita Emissions
Projected 94% reduction in per-capita emissions by 2050 compared to 2016 levels.
50% to 94%
Decarbonisation Pathway
Projected decarbonisation pathway showing a 50% reduction by 2030 and 94% reduction by 2050.
- Eliminate reliance on gas heaters and increase renewable energy use in new and existing buildings.
- Enhance public transport, cycling, and walking infrastructure to reduce private vehicle use.
- Implement waste reduction strategies across food, paper, plastic, and wood waste streams.
- Promote reforestation and sustainable land-use practices to enhance carbon capture.
- Transition to electric vehicles and zero-emission public transport systems.
- Initiatives underway include forest planting, gas boiler phase-out, and office consolidation.
Inclusion & Diversity
- Ethnic Communities Advisory Panel advises on regional strategies, policies and plans based on ethnic community experience
- Pacific Peoples Advisory Panel provides guidance to improve outcomes and engagement with Pacific cultures
- Independent Māori Statutory Board ensures adherence to Treaty of Waitangi and promotes Māori interests
- Council focus: "Recognise, value and celebrate Aucklanders\' differences as a strength" within Auckland Plan
- Diverse advisory panels reflect strategic commitment to culturally responsive policymaking