IT - Technical Writer Intern at Illinois Housing Development Authority in Chicago, IL | Kablio

Role

Description

documentation

content writing

procedure manuals

data management

content evaluation

product translation

Develop comprehensive documentation that meets organizational standards
Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
Participate in IHDA’s Mentorship Program
Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
Attend outings to connect with fellow interns
Work with IT teams to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
Evaluate current content and develop innovative approaches for improvement
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
Participate in workshops to gain insight on key departments at the Authority

Requirements

bachelor's

xml

documentation

software development

sdlc

communication

Junior or Senior in a Bachelor’s degree, or currently enrolled in a Graduate program in relevant technical field
Experience using XML tools to create documentation
Previous experience writing documentation and procedural materials for multiple audiences
Previous software development experience
Proven ability to quickly learn and understand complex topics
Firm understanding of the systems development life cycle (SDLC)
Open to college students (must be an actively enrolled undergraduate or graduate student at the time of applying)
Superior written and verbal communication skills, with a keen eye for detail

Benefits

Paid Internship
You will receive on-the-job training from industry experts
Full-time hybrid internship program that runs from June – August (typically 10 weeks)

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded to address the housing needs of low- and moderate-income families in Illinois.
Operates as a government agency focused on affordable housing, homeownership, and community development.
Provides financing, tax credits, and loan programs to support affordable housing projects.
Works closely with local governments, developers, and non-profit organizations to revitalize communities.
Offers a range of programs to help people achieve and maintain homeownership, including down payment assistance and foreclosure prevention.
Aims to increase the availability of affordable housing in both urban and rural areas across the state.
Plays a key role in funding and supporting the construction and renovation of affordable housing units.
In recent years, has worked to integrate more sustainable practices in housing projects, creating greener, more energy-efficient homes.

Culture + Values

$27 Billion

Housing Financing

Delivered over $27 billion in state, federal, and leveraged financing to date.

327,000 Homes

Housing Developments

Supported over 327,000 homes and apartments through various financing programs.

A1/AA/AA

Credit Ratings

Maintains high credit ratings, enabling independent bond issuance.

We connect people with financing programs for their homes.
Self-supporting agency operating without taxpayer funds
Collaborates with lenders, developers, local governments, nonprofits and community groups
Since 1967, has delivered more than $27 billion in state, federal, and leveraged financing to support over 327,000 homes and apartments
Maintains high credit ratings (A1/AA/AA) to independently issue bonds

Environment + Sustainability

$3.2M

Affordable Housing Project

Restoration of historic Nachusa House into senior affordable housing, funded through Low-Income Housing Tax Credits.

No explicit 'net zero' target stated on public site
Finances energy-efficient multifamily rental housing through Low-Income Housing Tax Credits and HOME Investment Partnerships
Supports rehabilitation and adaptive reuse (e.g., restoration of historic Nachusa House into senior affordable housing)
Incorporates greening and demolition of blighted properties to support community revitalization

Inclusion & Diversity

$5 Million

capacity-building initiative launched

Supporting pre-development, training, and technical assistance for developers of color.

100%

BIPOC participation in LIHTC applications

All approved applications included BIPOC participation on development teams.

160 Hours

training delivered to Next Gen cohort

Training focused on affordable housing development and the LIHTC program.

Ongoing incentives in LIHTC for BIPOC-led firms and projects with proactive racial equity planning

Articles

Illinois Housing Development Authority Homepage

Illinois Housing Development Authority LinkedIn

Press Releases

Work With Us - IHDA Careers

Role

Description

documentation

content writing

procedure manuals

data management

content evaluation

product translation

Develop comprehensive documentation that meets organizational standards
Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
Participate in IHDA’s Mentorship Program
Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
Attend outings to connect with fellow interns
Work with IT teams to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
Evaluate current content and develop innovative approaches for improvement
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
Participate in workshops to gain insight on key departments at the Authority

Requirements

bachelor's

xml

documentation

software development

sdlc

communication

Junior or Senior in a Bachelor’s degree, or currently enrolled in a Graduate program in relevant technical field
Experience using XML tools to create documentation
Previous experience writing documentation and procedural materials for multiple audiences
Previous software development experience
Proven ability to quickly learn and understand complex topics
Firm understanding of the systems development life cycle (SDLC)
Open to college students (must be an actively enrolled undergraduate or graduate student at the time of applying)
Superior written and verbal communication skills, with a keen eye for detail

Benefits

Paid Internship
You will receive on-the-job training from industry experts
Full-time hybrid internship program that runs from June – August (typically 10 weeks)

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded to address the housing needs of low- and moderate-income families in Illinois.
Operates as a government agency focused on affordable housing, homeownership, and community development.
Provides financing, tax credits, and loan programs to support affordable housing projects.
Works closely with local governments, developers, and non-profit organizations to revitalize communities.
Offers a range of programs to help people achieve and maintain homeownership, including down payment assistance and foreclosure prevention.
Aims to increase the availability of affordable housing in both urban and rural areas across the state.
Plays a key role in funding and supporting the construction and renovation of affordable housing units.
In recent years, has worked to integrate more sustainable practices in housing projects, creating greener, more energy-efficient homes.

Culture + Values

$27 Billion

Housing Financing

Delivered over $27 billion in state, federal, and leveraged financing to date.

327,000 Homes

Housing Developments

Supported over 327,000 homes and apartments through various financing programs.

A1/AA/AA

Credit Ratings

Maintains high credit ratings, enabling independent bond issuance.

We connect people with financing programs for their homes.
Self-supporting agency operating without taxpayer funds
Collaborates with lenders, developers, local governments, nonprofits and community groups
Since 1967, has delivered more than $27 billion in state, federal, and leveraged financing to support over 327,000 homes and apartments
Maintains high credit ratings (A1/AA/AA) to independently issue bonds

Environment + Sustainability

$3.2M

Affordable Housing Project

Restoration of historic Nachusa House into senior affordable housing, funded through Low-Income Housing Tax Credits.

No explicit 'net zero' target stated on public site
Finances energy-efficient multifamily rental housing through Low-Income Housing Tax Credits and HOME Investment Partnerships
Supports rehabilitation and adaptive reuse (e.g., restoration of historic Nachusa House into senior affordable housing)
Incorporates greening and demolition of blighted properties to support community revitalization

Inclusion & Diversity

$5 Million

capacity-building initiative launched

Supporting pre-development, training, and technical assistance for developers of color.

100%

BIPOC participation in LIHTC applications

All approved applications included BIPOC participation on development teams.

160 Hours

training delivered to Next Gen cohort

Training focused on affordable housing development and the LIHTC program.

Ongoing incentives in LIHTC for BIPOC-led firms and projects with proactive racial equity planning

Articles

Illinois Housing Development Authority Homepage

Illinois Housing Development Authority LinkedIn

Press Releases

Work With Us - IHDA Careers