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Account Manager (49348)
Us&S, Inc.
Manage janitorial contract, supervise staff, ensure cleanliness, safety, client satisfaction
3d ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Columbia, SC
Onsite
Company Size
1,000 Employees
Service Specialisms
Operations & Maintenance
Facility Maintenance
Janitorial Services
Asset Management
Program Management
Project, Contract & Subcontractor Management
Security/Access Control & Badging
Warehousing, Storage & Equipment Management
Sector Specialisms
Commercial
Education
Government
Healthcare
Industrial
Role
What you would be doing
quality inspections
cleaning schedules
inventory management
safety training
client relations
performance reviews
- Perform quality inspections on an ongoing basis and make corrective actions in a timely manner.
- Ensure team members are in compliance with US&S clothing guidelines and requirements (e.g., slip resistant and closed toe shoes, etc.) and utilizing proper PPE at all times.
- Receive and respond to inquiries, concerns, complaints and requests for assistance regarding areas of responsibility.
- Crouching. Bending the body downward and forward by bending leg and spine.
- Monitor the work of team members to ensure that they are following established cleaning procedures and protocols as well as complying with safety regulations and procedures.
- Balancing. Maintaining body equilibrium to prevent falling and walking, standing and crouching on narrow and slippery surfaces to clean.
- Ensure timesheets reflect actual hours worked by employees.
- Train new janitor/custodians on job methods & procedures, proper use of cleaning equipment and chemicals, best practices for cleaning various types of facilities and surfaces and working safely. Ensure staff are trained prior to performing job functions and that the training is properly documented and maintained.
- Developing others: Delegates responsibility and develops others by coaching and training. Provides helpful specific feedback to others. Gives people assignments that will help develop their abilities. Regularly meets with employees to review their development progress. Recognizes and reinforces people’s developmental efforts and improvements.
- Attend meetings and trainings as appropriate to maintain and enhance job knowledge and skills.
- Initiate the adjustment of schedules and workflow in response to routine and non-routine issues in order of priority and staffing needs.
- Effectively respond to employee concerns and/or problems; proactively recommend appropriate corrective action measures as needed.
- Assist team members in performing all janitorial duties as needed.
- Pushing. Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
- Direct and supervise assigned contract’s team of janitorial staff members.
- Works in accordance with client’s needs; hours may fluctuate in response to changing client needs; may also be required to work hours outside his or her regularly scheduled hours to accommodate client need.
- Maintain a system for ensuring (and securing) adequate inventory of supplies.
- Ensure adequate staffing.
- Develop cleaning schedules and ensure that all cleaning tasks are completed on time and to the required standard.
- Observe appearance and condition of premises and equipment; report any repairs needed, safety hazards or conditions requiring outside vendor services.
- Monitor and minimize overtime.
- Complete checklists, basic reporting, and so on.
- Climbing. Ascending or descending ladders, stares, and ramps using feet and legs and/ or hands and arms.
- Report, investigate, respond to, and resolve client grievances immediately.
- Lifting. Must raise objects from a lower to a higher position or move objects horizontally from position to-to-position.
- Assist with the selection and effective onboarding/orienting of new staff.
- Ensure that janitorial staff wear their uniforms at all times on the premises.
- Represent US&S in a positive and professional manner.
- Maintain on-site equipment; replace broken or worn equipment in a timely manner.
- Appropriately manage staff performance; provide feedback, ongoing training, and assistance to team members as needed.
- Facilitate regular safety training with staff members (and appropriately maintain necessary documentation).
- Managing Performance: Takes responsibility for one’s own or one’s employees performance by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.
- Ensure team members employ appropriate protocols for optimizing safe working conditions.
- Pulling. Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
- Ensure site is secured as appropriate.
- Recognize and intervene when unsafe behaviors are exhibited and/or unsafe conditions are present.
- Ensure compliance with applicable federal, state and local laws and regulations. Adheres to all Company policies and procedures (including, but not limited to, those prescribed in the US&S Employee Handbook and the US&S, Inc. Safety and Health Program Manual), as well as client requirements.
- Ensure all equipment and chemicals are utilized in a safe manner and according to directions, Safety Data Sheets and training.
- Schedule, instruct, assign workflows and tasks, and review the work of assigned team members.
- Nurture and develop strong professional relationship with client; work effectively with the client to address any issues or concerns.
- Respond to and reports all injuries, near misses, and other relevant incidents per our Incident Reporting process; assist in safety investigations and write incident reports as needed.
- Kneeling. Bending legs at knee to come to a rest on knee or knees.
- Administer performance evaluations in accordance with US&S procedures.
- Perform general administrative work as required.
What you bring
hs diploma
bachelor’s degree
supervisory experience
cleaning knowledge
leadership
computer skills
- Standing for sustained periods of time.
- Demonstrate excellent customer service skills.
- Strong attention to detail and ability to identify areas that require cleaning or maintenance.
- Ability to pass requirements to obtain a security badge, as needed by the client.
- HS Diploma or equivalent.
- 4+ years of experience in a supervisory or managerial position in the janitorial/custodial industry.
- Knowledge of cleaning techniques, chemicals, and equipment.
- Ability to work well with others and foster a positive team environment.
- Appropriately prioritize work tasks; adapt in a timely manner and re-prioritize as circumstances, unforeseen events, and/or client need may require.
- Reaching. Extending hand(s) and arm(s) in any direction.
- Ability to pass background screening.
- Authorization to work in the US as per the E-Verify database.
- Heavy work. Exerting up to 50 pounds of force occasionally and/orin excess of 30 pounds of force frequently, and /or in excess of 20 pounds of force constantly to move objects.
- Strong communication and leadership skills.
- Required to work inside and outside, while being exposed to various climates for short periods of time (less than one hour).
- Repetitive motions. Substantial movements (motions) of the wrist, hands, and and/or fingers.
- Stooping. Bending body downward and forward by bending spine at the waist.
- Orientation Toward Safety: The ability to recognize and initiate the minimization of safety risks, the promotion of stake-holder well-being, and awareness and focus on learning from near misses and other incidents. The ability to recognize one’s own influence over optimizing a culture of safety and capitalizing on that through communication with coworkers and supervisors, as well as initiating intervention as needed. Having a positive attitude towards safety, placing priority on compliance and the continual improvement of an organization’s safety program are crucial steps in achieving a culture of safety.
- Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned and to make general observation of facilities or structures.
- Attention to Detail and Thoroughness. Ability to inspect the quality of work performed and ensure thorough completion. Consistently completes work with little or no supervision. Is present, punctual and committed to doing the best job possible.
- Motivate and engage team members; communicate effectively with team.
- Visual Acuity
- Customer Service Orientation: Demonstrates concern for satisfying US&S’s external and/orinternal customers. Responds appropriately to client concerns or requests. Informs the client that he/ she is willing to work with them so that their needs are met. Presents a cheerful, positive manner with clients. Maintains and communicates a positive “can do” attitude.
- Familiarity with safety regulations and procedures.
- 3 or more years employed in a janitorial / custodial or similar role.
- Basic computer skills/familiarity.
- On rare occasion (about 1% or less), may be required to travel to attend a training.
- Ability to pass pre-employment and ongoing drug and alcohol screening tests.
- Relationship Building – Has the ability to connect and influence a large and diverse group of people; is seen as a bridge builder and someone who is “good to work with;” can build and maintain meaningful professional relationships.
- Results Orientation: Has a strong sense of urgency about solving problems and getting work done. Focuses on the desired result of one’s own or one’s unit’s work, setting challenging goals, focusing effort on the goals and meeting or exceeding them.
- Leadership & Independent Judgment: Effectively and proactively directs operations, activities or performance to achieve, with others, the organizational mission, values and goals. Takes initiative to make recommendations to others including management so that goals can be achieved efficiently.
- Feeling. Must be able to perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Assesses potential safety threats , such as by exposure to chemicals and heat from malfunctioning equipment.
- Ability to multitask and prioritize tasks effectively.
- Walking. Moving about on foot to accomplish tasks, and has an ability to navigate from one location to another. Must be able to ambulate long distances, (up to three miles) to navigate the premises of the site.
- Reliable transportation.
- Talking and hearing. Able to express and exchange ideas by means of the spoken word. Ability to receive detailed information through oral communication and to make the discrimination in sound.
- Manual dexterity that allows the use of hands and fingers to turn on machines and safely push a mop and/orbuffing machine.
- Subject to vibration and exposed to oscillating movements of the extremities and whole body, such as when using a buffing machine that needs to be controlled while vibrating.
- 2 or more years in a supervisory/managerial role.
- Associate or bachelor’s degree in related field.
- This job cannot be completed working from home.
- Working Conditions
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must pass background screening
- must pass pre‑employment drug and alcohol tests
- must meet security badge requirements
Company
Overview
- Founded with a mission to simplify complex supply chain challenges, US&S, Inc. has evolved into a trusted partner across industries.
- The company offers end-to-end solutions, from sourcing and procurement to logistics and operations management.
- US&S specializes in delivering reliable and cost-effective services to sectors such as Industrial, Commercial, and Energy.
- With a strong focus on innovation, the company is dedicated to optimizing supply chain processes and improving operational efficiency.
- Typical projects include supply management for construction, energy, and commercial sectors, ensuring on-time delivery and cost savings.
- Known for its exceptional ability to handle complex logistics and large-scale operations, US&S is an industry leader in integrated supply chain services.
- Customer First: We are committed to the highest level of customer satisfaction.
- Innovation: We continually strive to deliver innovative solutions.
- Integrity: We hold ourselves to the highest ethical standards in all of our dealings.
- Excellence: We strive for excellence in everything we do.
- Teamwork: We believe in collaboration, valuing each other's contributions.
2035
Net Zero Target
Aim to achieve net zero carbon emissions by a specific year, showcasing commitment to environmental sustainability.
- Focus on reducing waste and promoting recycling throughout operations.
- Commitment to using sustainable materials and eco-friendly packaging.
- Collaborations with suppliers and partners to reduce carbon footprints across the supply chain.
- Annual carbon footprint reduction goals with measurable progress tracking.
Gender Parity by 2027
Gender Parity Goal
Aim to achieve gender parity across all levels of the organization by the specified year.
40% Women in Leadership
Women in Leadership
Women currently hold over 40% of leadership roles within the organization.
- Active programs aimed at increasing representation of underrepresented groups in senior positions.
- Frequent diversity training and awareness programs to ensure an inclusive work environment.
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