Help Desk Specialist I at DR Horton in TX-Arlington | Kablio

Role

Description

computer refresh

ticket tracking

user support

network support

work orders

user communication

Perform end user computer refreshes
Document and track the details of the issue, status and resolution, using the help desk tracking application
Provide phone, webchat, and inperson support to end users and external vendors on a variety of IT related issues
Aid with division office moves
Research and resolve basic network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issues
Complete work orders, fully documenting each step of the troubleshooting process
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Communicate and followup with the user while working the issue and ensure successful and timely completion of the issue

Requirements

travel

overtime

oncall

Ability to travel overnight
Ability to work overtime
Ability to work oncall rotation

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Since 2002

Years as Industry Leader

The company has consistently ranked as America's largest homebuilder since 2002, showcasing its long-term leadership and commitment to the residential construction market.

Offers a diverse range of homes designed to meet the needs of various life stages, ensuring that there is a home for everyone.
Renowned for commitment to quality and innovation, notably through the integration of smart home technology in their offerings, providing enhanced convenience and modern living experiences for homeowners.
Supports homebuyers and homeowners with a suite of tools and resources, facilitating a smooth and informed homebuying process.
Collaborates extensively with real estate agents to help clients find their ideal homes, demonstrating a strong commitment to customer satisfaction and community engagement.

Culture + Values

fosters a company culture that emphasizes a blend of small business mentality and large-scale operational success.
maintains a close-knit, collaborative atmosphere among its employees, encouraging open communication and teamwork.
values hard work, creativity, and professional growth, providing an environment where employees are motivated to learn and advance in their careers.
culture is described as relaxed yet productive, ensuring that employees feel supported while also being driven to achieve their best.
prioritizes putting people first, which is reflected in the positive outcomes for their clients, employees, and the communities they serve.

Environment + Sustainability

is actively engaged in enhancing its environmental and sustainability strategies, focusing on energy efficiency, resource management, and reducing greenhouse gas emissions.
incorporates energy-efficient designs and technologies in its homes to minimize environmental impact and improve sustainability.
One of their key initiatives includes the integration of smart home technologies, which contribute to energy conservation and efficiency.
has also been working on improving water management and efficiency, which is crucial for sustainable development.
measures success through its inclusion in the Dow Jones Sustainability North America Index, reflecting its commitment to sustainable practices.
is involved in responsible land development and aims to continue enhancing its sustainability reporting and data collection processes to better track and disclose its environmental impact.

Inclusion & Diversity

26% non-white employees

Diverse Workforce

The company maintains a workforce where 26% of employees are non-white, reflecting a commitment to diversity.

2% increase in diversity

Diversity Growth

There has been a 2% increase in the proportion of non-white employees over the past five years, indicating progress in fostering diversity.

The company is committed to fostering a diverse and inclusive workplace, recognizing that diversity in backgrounds, experiences, and perspectives enhances their operations and culture.
The company's inclusion and diversity strategy is reflected in its policies and initiatives aimed at creating an equitable environment.
The company supports diversity through partnerships with vendors and suppliers who have established their own programs to promote a diverse workforce.

Articles

Services

2023 ESG Report

Company

Overview

Since 2002

Years as Industry Leader

The company has consistently ranked as America's largest homebuilder since 2002, showcasing its long-term leadership and commitment to the residential construction market.

Offers a diverse range of homes designed to meet the needs of various life stages, ensuring that there is a home for everyone.
Renowned for commitment to quality and innovation, notably through the integration of smart home technology in their offerings, providing enhanced convenience and modern living experiences for homeowners.
Supports homebuyers and homeowners with a suite of tools and resources, facilitating a smooth and informed homebuying process.
Collaborates extensively with real estate agents to help clients find their ideal homes, demonstrating a strong commitment to customer satisfaction and community engagement.

Culture + Values

fosters a company culture that emphasizes a blend of small business mentality and large-scale operational success.
maintains a close-knit, collaborative atmosphere among its employees, encouraging open communication and teamwork.
values hard work, creativity, and professional growth, providing an environment where employees are motivated to learn and advance in their careers.
culture is described as relaxed yet productive, ensuring that employees feel supported while also being driven to achieve their best.
prioritizes putting people first, which is reflected in the positive outcomes for their clients, employees, and the communities they serve.

Environment + Sustainability

is actively engaged in enhancing its environmental and sustainability strategies, focusing on energy efficiency, resource management, and reducing greenhouse gas emissions.
incorporates energy-efficient designs and technologies in its homes to minimize environmental impact and improve sustainability.
One of their key initiatives includes the integration of smart home technologies, which contribute to energy conservation and efficiency.
has also been working on improving water management and efficiency, which is crucial for sustainable development.
measures success through its inclusion in the Dow Jones Sustainability North America Index, reflecting its commitment to sustainable practices.
is involved in responsible land development and aims to continue enhancing its sustainability reporting and data collection processes to better track and disclose its environmental impact.

Inclusion & Diversity

26% non-white employees

Diverse Workforce

The company maintains a workforce where 26% of employees are non-white, reflecting a commitment to diversity.

2% increase in diversity

Diversity Growth

There has been a 2% increase in the proportion of non-white employees over the past five years, indicating progress in fostering diversity.

The company is committed to fostering a diverse and inclusive workplace, recognizing that diversity in backgrounds, experiences, and perspectives enhances their operations and culture.
The company's inclusion and diversity strategy is reflected in its policies and initiatives aimed at creating an equitable environment.
The company supports diversity through partnerships with vendors and suppliers who have established their own programs to promote a diverse workforce.

Articles

Services

2023 ESG Report