HVAC Technical Trainer/Instructor

Company logo
Horizon Services, Llc.
Full‑service residential HVAC, plumbing & electrical provider offering repairs, installations & maintenance.
Design and deliver HVAC technical training, support field staff, and manage training programs.
21 days ago ago
$95,000 - $110,000
Expert & Leadership (13+ years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Foxborough, MA
Field
Company Size
501 Employees
Service Specialisms
Heating & Cooling
Plumbing
Electrical
Drain Cleaning
Water Heater Installation
HVAC Maintenance
HVAC Repair
Electrical Services
Sector Specialisms
Heating
Cooling
Plumbing
Electrical
Role
What you would be doing
program development
training delivery
curriculum design
technical support
evaluation reporting
budget management
  • Keep current with developments in area of expertise by reading current publications, books, articles, etc.
  • Develop alternative training methods if expected improvements are not seen.
  • Offer specific technical training programs to help workers maintain or improve job skills.
  • Maintains quality training by establishing and enforcing organization standards of practice and protocol.
  • Devise programs to develop maximum potential among employees in lower-level technician positions.
  • Evaluate training materials used for instruction, such as outlines, texts, or handouts.
  • Provide assistance and site visit if needed for customer concerns on technical inquiries after multiple warranty or callbacks.
  • Writes training programs, including outlines, text, handouts, and tests.
  • Attend meeting or seminars to obtain information for use in training programs or to inform management of training program status.
  • Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials.
  • Monitor, evaluate, or record training activities or program effectiveness and file documentation.
  • Administers written and practical exams and writes performance reports to evaluate trainees' performance.
  • Monitor and record tool Co-Op program. Maintain policies in accordance with our Program.
  • Conducts course feedback evaluation to determine measurements of training success or areas of improvement.
  • Provide support on nights and weekends to technicians that are running into technical difficulties and coach through diagnostic if needed, or discuss what issue could be.
  • Design, schedule, and administer meetings, classes, and demonstrations to conduct training.
  • Develop or implement training programs related to efficiency, recycling, or other issues with environmental impacts.
  • Evaluate modes of training delivery, such as in-person or virtual to optimize training effectiveness, training costs, or environmental impacts.
  • Lectures class on safety, installation, programming, maintenance, machinery, and equipment, following outline, handouts, and texts.
  • Monitor training costs and prepare budget reports to justify expenditures.
  • Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
What you bring
epa 608
lead renovator
hvac service
training
customer service
high school
  • EPA 608 and Lead Renovator Certification preferred.
  • Minimum 7 years Residential HVAC Service experience
  • High school GED or equivalent
  • Minimum 5 years Training & Development experience
  • Strong customer service and communication skills
  • Clean and neat appearance
Benefits
Information not given or found
Training + Development
Information not given or found
Company
Overview
1987-founded
Year of Establishment
The company was initially established as a small plumbing service.
1,000 systems
Landmark Installation
By 2001, the company had installed its 1,000th heating and air system.
35 years
Years of Reliability
The company has maintained a reputation for high-quality service over three decades.
2023 expansion
Recent Growth
In 2023, the company expanded its electrical services into new regions.
  • Began as a small plumbing outfit and evolved into a full-service home comfort specialist.
  • Offers 24/7 emergency response and same-day service guarantees.
  • Specializes in HVAC, plumbing, and electrical projects, including tankless water heaters and full system replacements.
  • Maintains a rigorous in-house technician training program.
  • Regulary recognized with industry awards like Angi Super Service and A+ BBB ratings.
Culture + Values
  • Delivering excellence in all we do
  • Providing extraordinary customer service
  • Commitment to quality and professionalism
  • Teamwork and collaboration
  • Building long-lasting customer relationships
Environment + Sustainability
30% reduction
Environmental Impact
The company helps customers reduce their environmental impact through innovative solutions.
  • Focused on reducing energy consumption in operations
  • Committed to providing energy-efficient products and services
  • Promoting sustainability through green solutions for homes
Inclusion & Diversity
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