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Power Systems Field Service Supervisor
Wagner Equipment
Supervises field service technicians, oversees work orders, safety, and customer satisfaction.
7d ago
$46 - $58
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Albuquerque, NM
Field
Company Size
9 Employees
Service Specialisms
Equipment Rental
Construction Services
Maintenance
Repairs
Parts Supply
Heavy Equipment Solutions
Engineering Services
Logistics Support
Sector Specialisms
Construction
Mining
Oil & Gas
Agricultural
Forestry
Waste Management
Material Handling
Data Processing
Role
What you would be doing
purchase orders
work orders
dispatch scheduling
tool inventory
safety training
customer satisfaction
- Ensure purchase orders are received before scheduling service work.
- Ensure the technician is working as efficiently as possible, i.e. making sure they have the correct tooling, the correct parts, etc. right when they need them.
- Act as first point of contact for customer disputes.
- Oversees warranty work order preparation and completion from technicians.
- Will work closely with office to efficiently open, close and invoice work orders.
- Supervisor will be first point of contact for accidents and will ensure all forms are filled out and submitted in a timely manner.
- Works with Coordinators on PIP completion to meet Caterpillar standards.
- Works with Fleet Department to ensure DOT/CDL compliance.
- Collaborates with Parts Admin/ Parts Clerk to execute and fulfill back orders in a timely manner.
- Creating technician development plans that are in alignment with the technicians’ goals and aspirations.
- Will work with the Service Manager on meeting or exceeding Service Excellence metrics.
- Ensuring the highest possible customer satisfaction because of job quality, timing of invoice, correctness of invoice, etc. No surprises for our customers
- Growing the service you are responsible for.
- Assists manager in hiring and training Field Service Technicians.
- Works closely with Coordinators on achieving CAT standards for on-time completion.
- Ensuring the technicians have at least the minimum safety training, PPE, tooling, etc. for the job they are performing, and preferably extra safety training, PPE, tooling, etc.
- Maintain meaningful relationship with internal and external customers.
- Maintains and executes good housekeeping and safety in work areas.
- Work closely with manager to complete timely performance reviews for direct reports.
- Works closely with office staff to improve and maintain processes and procedures.
- Will work with Risk Management to ensure supervisor and direct reports have an updated tool inventory or have declined it. Supervisor will need to keep a current copy on hand as well.
- Oversees all assigned technician direct reports.
- Assist coordinators with scheduling and dispatching technicians.
What you bring
service link
dbs
crm
microsoft word
technical experience
supervisory experience
- Intermediate knowledge of Service Link/SIS Web
- Basic Knowledge of Microsoft PowerPoint
- Sedentary work that includes lifting and/or moving objects up to 25 pounds or more
- Intermediate knowledge of Microsoft Word, and Outlook
- Leadership training and training on service financials, service excellence metrics, etc.
- Basic understanding of the Caterpillar equipment line.
- Noise: Moderate
- High School Diploma or GED
- Advanced knowledge of DBS
- Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
- 1+ Year’s Technical or Mechanical Experience
- 3+ Year’s Customer Service Experience
- Safety & Product Knowledge
- 1+ Year’s Supervisory/Management experience
- Intermediate knowledge of DSI/SIS Web/STW
- Standing, walking, talking, sitting, use of hands & hearing
- Intermediate knowledge of CRM/Sales Link
- Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
- Tuition Reimbursement
- Medical, dental, and vision insurance
- Life and AD&D Insurance
- Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
- CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
- Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
- Employee Assistance Program (EAP)
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- job offers contingent on background checks, drug/alcohol testing, fit for duty testing, and other screenings.
People also searched
Company
Overview
Founded in 1957
Year of establishment
The company was established in 1957, marking over six decades of expertise in HVAC and cooling solutions.
$1M Revenue
Annual revenue range
The company operates with modest yet sustained revenue, delivering high-impact solutions to its clients.
Six Decades Strong
Years of service
The company has consistently provided trusted, comprehensive HVAC solutions for over six decades.
- Building a reputation by solving complex HVAC and cooling challenges across industries.
- Evolved through acquisition and new leadership, maintaining engineering excellence.
- Offers turnkey solutions from custom coil design to full installation and commissioning.
- Specializes in mission-critical data center cooling, clean-room HVAC for biotech/electronics, QA lab environments, and industrial plant systems.
- Design services emphasize precision, including custom coil replacements, humidity/temperature control, and engineered heat-transfer systems.
- Remains a one-stop shop, integrating engineering, training, and long-term support under one roof.
- Safety - Always ensuring a safe working environment for all employees.
- Customer Commitment - Focusing on customer satisfaction and service excellence.
- Integrity - Doing what is right, even when no one is watching.
- Innovation - Continuously improving processes, products, and services.
- Teamwork - Working collaboratively to achieve common goals.
- Excellence - Striving for excellence in all aspects of the business.
- Accountability - Taking responsibility for actions and results.
- Commitment to sustainability through responsible resource use and environmental stewardship.
- Focus on reducing carbon footprints in operations and product offerings.
- Support for sustainable practices in equipment sales, service, and rentals.
- Aim to provide equipment solutions that are energy-efficient and environmentally friendly.
- No clear net-zero target date mentioned on available platforms.
- The company has made a commitment to diversity and inclusion, but specific strategies or results are not available from publicly provided sources.
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