Traveling Operations Property Specialist (Assistant Community Manager)

Description

• Assist the Community Manager in ensuring staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
• The employee is frequently required to move about to accomplish tasks or move from one worksite to another.
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
• Assist in developing an annual marketing plan and marketing budget
• Audit all lease files to ensure adherence to policies and procedures
• The employee is occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like, move self into different positions to accomplish tasks in various environments including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs. in all directions, lift and place objects up to 25 lbs, operate machinery or power tools, operate motor vehicles and/or golf carts, identify and inspect objects, be able to work overtime, weekends, night hours (emergencies) work in small and/or enclosed spaces, traverse flat and non-flat terrain, work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, be exposed to hazardous chemicals.
• While performing the duties of this job, the employee is regularly required to remain in a stationary position, often standing or sitting for prolonged periods, communicate with others to exchange information, repeat motions that may include wrists, hands, and/or fingers, assessing the accuracy, assess the accuracy, neatness, and thoroughness of the work assigned.
• Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
• Monitor leasing/renewal progress, focusing on areas needing additional support
• Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction
• Develop marketing communication materials targeting Company market niches
• Maintain an awareness and understanding of the goals of the company and work to enhance its overall image and presence in the market
• Identify marketing needs of specific communities or areas to facilitate the development and implementation of marketing plans to accomplish objectives
• Assist with supervision of all business functions related to operations
• Assist the Community Manager in using consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff
• Keep abreast of relevant industry topics to incorporate them into planning and decision-making
• Monitor and implement all social media and online presence, including all campaigns being used
• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve budgeted occupancy
• Supervise the planning, preparation, and implementation of all leasing and renewal events as approved by the Community Manager
• Communicate regularly with Regional Vice President, Regional Supervisors, and Community Managers regarding goals, objectives, and relevant concerns, problems, and solutions
• Ensure staff compliance and consistency with Company policies and procedures
• Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)
• Implement all marketing efforts and outreach, developing campaigns and assisting with design to generate traffic
• Model effective leasing and customer service techniques and communicate expectations to site team members
• Regularly monitor resident satisfaction in person and through follow-up phone calls and utilizing Customer Satisfaction Surveys
• Mentor community team members on leasing and marketing skills and concepts
• Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures are met, leases are signed/documented, and reporting systems are accurate and up to date
• Effectively show, lease, and move in prospective residents
• Develop new relationships and strengthen existing relationships with business contacts and vendors
• Identify potential Company customers utilizing market and demographic data as well as industry knowledge
• Maintain a solid awareness of company and regional performance and make decisions that will have a positive effect on performance
• Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)
• Promote harmony and quality job performance of staff through support and effective leadership
• Seek out and utilize available internal and external resources to meet goals and objectives

Requirements

• Must have basic knowledge of Fair Housing Laws and OSHA requirements
• This position entails travel, estimated at 100% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities.
• High School Diploma or equivalent; bachelor’s degree preferred or one year of experience in the student housing industry
• Ability to understand and perform all on-site software functions; basic computer skills required

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance