Description

At WM, the Operations Specialist for Collections provides advanced clerical and administrative support to departmental managers and assists in coordinating all aspects of daily operations.

The Operations Specialist troubleshoots and resolves safety, service, and operational issues, maintains and distributes department‑related information daily, and communicates with supervisors and managers about operational matters. They act as the KRONOS proxy for daily driver and helper updates and use Microsoft Suite and other software to handle procurement, time‑and‑attendance, safety incidents, contract labor, payment processing, project implementation, and communication with customers and employees regarding service issues, scheduling, and work assignments.

• Troubleshoot and resolve safety, service, and operational issues.
• Maintain and distribute daily departmental information.
• Communicate operational concerns with supervisors and managers.
• Serve as KRONOS proxy for driver and helper updates.
• Use Microsoft Suite and other tools for procurement, time‑and‑attendance, safety incidents, and contract labor management.
• Assist with payment processing and other financial tasks.
• Support implementation of operational projects.
• Communicate service issues to customers and schedule work assignments to employees.
• Work primarily in an office environment using standard office equipment.

Requirements

Required qualifications include a high school diploma or GED, no prior work experience, being at least 18 years old, and legal eligibility to work in the job location. No preferred qualifications are listed.

The position operates primarily in a professional office environment and requires regular use of standard office equipment such as computers, phones, and copy machines.

The role may require air travel or access to federal property, so candidates must possess a REAL ID or an acceptable TSA‑approved alternative, or be willing to obtain one.

• Required: High school diploma or GED, 18+ years old, legal work eligibility; no prior experience needed.

Benefits

Eligible WM employees receive a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, a 401(k) match, paid vacation, holidays, and personal days, though specific benefits may vary by site.

WM emphasizes that a job is more than a paycheck, offering opportunities for personal and family growth, a supportive culture, and resources that define the perks of being part of the WM family.

• Benefits include medical, dental, vision, life insurance, short‑term disability, stock purchase plan, 401(k) match, paid vacation, holidays, and personal days.

Training + Development

Interview process

Visa Sponsorship

Security clearance