Delivery Operations Team Lead

Description

• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Manage day to day client interactions and communications
• Mentor and manage a team of recruiters
• Utilize Reporting tools to determine root cause performance issues and work directly with Operations team to address issues and provide guidance to organization to stay on course or make course corrections
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• Provide overall direction to the projects to ensure smooth operations and also ensuring client issues are handled with utmost urgency and care
• Develop and deploy process improvement initiatives and process optimization projects within the deal
• Guidance would be provided when determining methods and procedures on new assignments

Requirements

• Please note that this role may require you to work in rotational shifts
• What are we looking for? In this role you are required to do analysis and solving of moderately complex problems
• May interact with peers and/or management levels at a client and/or within Accenture
• In this role you are required to do analysis and solving of moderately complex problems
• The person would require understanding of the strategic direction set by senior management as it relates to team goals

Benefits

• Primary upward interaction is with direct supervisor

Training + Development

Interview process

Visa Sponsorship

Security clearance