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Manager, Service Ops
Otis Elevator Co.
Lead and manage field maintenance and service operations for Otis in Los Angeles
6d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Los Angeles, CA
Field
Company Size
69,000 Employees
Service Specialisms
Maintenance Services
Installation Services
Modernization Services
Engineering Services
Consulting Services
Project Management
Design Services
Technical Services
Sector Specialisms
Buildings
Residential
Commercial
Transport
Utilities
Government
Role
What you would be doing
quality assurance
budget management
field safety
repair orders
route scheduling
technical support
- Maintaining customer quality assurance; emphasis on safety, managing the expenditure of labor and materials
- Managing labor and material investments within budget
- Ensuring field employee safety
- Authorizing repair orders and tracking completion
- Leading change to better efficiency and communication
- Improving efficiencies, managing route schedules and callback rates
- Directing the performance of field maintenance and contractual service operations
- Providing technical support
- Meeting with customers to ensure obligations and expectations are achieved
- Conducting field education training with field workforce
What you bring
tech skills
self-motivated
leadership
communication
ba/bs
team lead
- Candidates must have strong computer and technology skills, business acumen and a passion for customer service.
- Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities are a must
- Candidates must have excellent communication skills and leadership skills and be able to work in a highly team-oriented and dynamic environment
- High school education required; BA/BS degree preferred or equivalent relevant work experience
- Experience with leading a team of technicians is preferred
- Three weeks paid vacation and paid company holidays
- Peer recognition and service anniversary awards, as well as spot performance bonus opportunities
- Life insurance and disability coverage
- Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
- Birth/adoption and parental leave benefits
- Adoption assistance
- 401(k) plan that includes generous company match and a separate automatic retirement contribution
- Voluntary benefits, such as legal, pet, home, and auto insurance
- Paid sick leave - Employee assistance and wellness incentive programs
- Tuition reimbursement program
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Interview process
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Company
Overview
1853 Founded
Year of Establishment
Operates as a leader in vertical transportation solutions.
- Pioneered the first passenger elevator, revolutionizing urban transportation.
- Serves a wide range of sectors, including residential, commercial, and infrastructure projects.
- Their work can be seen in iconic structures like the Burj Khalifa.
- Focuses on safety, efficiency, and sustainability in urban spaces.
- Advanced smart elevator systems enhance user experience and energy efficiency.
- We put people at the center of everything we do.
- We are reliable, smart and focused on the future.
- We are creating a more personal, connected world.
- We roll up our sleeves to get it done.
50% Reduction
Emissions Target
Aims to cut Scope 1 and Scope 2 emissions by half by 2030.
100% Certification
Zero-Waste Goal
Seeks to achieve zero-waste-to-landfill certification for all factories by 2025.
30% COâ‚‚ Reduction
Emissions Achievement
Factories have reduced COâ‚‚ emissions by more than 30% since 2015.
6.62M lbs Recycled
Waste Diversion
Florence, SC factory recycled over 6.6 million pounds of sheet metal in a year.
- Achieve carbon neutrality for factory electricity by 2030.
- Complete ISO 14001 certification for all factories by 2025.
- Spanish plants: San Sebastián factory LEED Platinum and 100% renewable energy; Vigo plant solar panels reducing electricity use ~30%, cutting ~44 metric tons CO₂/year.
- Science‑Based Targets initiative–approved goals: reduce absolute Scope 1 & 2 GHG emissions 55% by 2033 (2021 base year); reduce Scope 3 emissions 33% by 2033.
34% Women Executives
Women in Leadership
34 percent of the company’s executives identify as women, reflecting gender diversity at the executive level.
26% Diverse Executives
Ethnic/Racial Diversity
26 percent of U.S.-based executives are ethnically or racially diverse, contributing to broader representation.
56% Diverse Board
Diverse Representation
Over half of the Board members are women, ethnically diverse, or both.
100% Gender Parity
Gender Parity Target
Aiming for equal gender representation in executive ranks by 2030.
- Employee Resource Groups support colleagues in field operations, Black/African American communities, LGBTQ+ individuals, and others.
- A six-point framework guides initiatives in anti-racism, bias education, STEM pipeline development, mental health support, and social justice.
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