Sales Assistant

Description

• Support the weekly communication processes with post-sale customers when appropriate
• Work with customer’s lender to ensure loan is on track to settle, providing documentation, creating and providing comps to a lender’s appraiser
• Monitor community and model home appearance to achieve established company standards
• Utilize core applications such as Salesforce, Pivotal, Microsoft Office applications, E1, etc.
• Assist with scheduling post-sale contract appointments, facilitating the customer visitation process including scheduling, meeting, and welcoming customers who visit before and during their buying process
• Assist in facilitating mortgage process, which can include:
• Responsible for stocking homeowner Tiffany closing gifts, model supplies, etc. for assigned community
• Ensure buyer makes application with TBI Mortgage and receives commitment letter.
• Provide customers with relevant weekly updates on the status of their build including sending photos of the home under construction when appropriate
• Provide administrative support for the sales team
• Track and update community sales team reports, community dashboards, contact report tracking, scorecards and standards of excellence
• Work with customers visiting the sales center
• Prepare paperwork and real estate related documents through the corporate workflow process such as exhibits, diagrams, endorsements, mortgage documentation, etc.

Requirements

• Communication: when speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely with ease
• 1+ years of sales or administrative experience
• CRM software
• Organizational Skills: technically savvy with organizational skills with strong focus on attention to detail
• Associates or Bachelor’s degree
• Customer Service: positive demeanor to quickly build rapport and trust with customers, championing the Toll Brothers brand
• High School Diploma or GED
• Collaboration: ability to be a team player and work with internal partners (Online/Onsite Sales and Construction) across multiple departments to service the customer
• Demonstrate model home and present community/floorplan features to customers (not discussing pricing where licensing is a requirement)
• Excellent planning, organization, communication, and administrative skills
• Knowledge of Microsoft Office

Benefits

• Part-time and full-time options available; where needed weekend availability

Training + Development

Interview process

Visa Sponsorship

Security clearance