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Data Center Customer Operations IV
Equinix
Operate and support data center infrastructure and customer tickets.
13d ago
$58,000 - $88,000
Intermediate (4-7 years), Junior (1-3 years)
Full Time
El Segundo, CA
Onsite
Company Size
10,000 Employees
Service Specialisms
Data center colocation
Interconnection services
Smart Hands / remote support
Software-defined interconnection
Network Edge services
Equinix Metal (bare metal)
Equinix Fabric (cloud routing)
Managed services (integration & advisory)
Sector Specialisms
No specialisms available
Role
What you would be doing
circuit troubleshooting
cross‑connect installation
vendor coordination
asset management
quality assurance
customer support
- Supports the troubleshooting of moderly difficult circuits (i.e., switched, multiplexed, etc.)
- Coordinates vendors for various Data Center related projects
- Completes all assigned training in a timely manner
- Monitors stock levels and proactively addresses needs for materials with proper teams
- Ensures any necessary reporting is complete and accurate; supports ad-hoc reporting requests
- Supports the installation of moderately difficult installs, which may include: overhead cable trays, cage mesh, cabinets, and cable management/support systems; circuits for fiber terminations; cable distribution trays, cabinets, and cable management/support systems; and performs tape changes and back-up necessities
- Performs quality assurance on new customer installation or deployments
- Reviews work orders in the queue and works on moderately difficult requests by adhering to commitment times
- Installs and tests moderately difficult cross-connect circuits, which may include: switched, multiplexed, etc.
- May provide back-up support to security personnel, if needed
- Supports customers on-site by through access control and escorting services
- Provides escalated work order support, and supports dispatch of alarms
- Works with customers to troubleshoot issues and uses experience gained to recommend solutions
- Escalates more advanced circuits and supports as needed
- Handles moderately difficult rack and stack customer equipment tickets
- Supports and partners with team members on projects as directed
- Point of Contact (POC) for supporting moderately difficult customer requests, exceptions or escalations
- Supports cross-functional teams to collaborate on customer tickets
- Supports customer satisfaction through timely and precise order execution
- Actively provides input and makes recommendations to processes
- May provide guidance and support to more junior team members and new hires
- Maintains detailed written records of all work activity
- Recognizes and raises capacity concerns for infrastructure expansions needs and cabling where needed
- Performs quality checks on both cross-connects and on-site support tickets and recommends improvements
- Updates local asset databases and other systems
- Provides support with time expectations on new deployments and existing alterations
What you bring
cross‑connect
customer service
high school
layer 1‑3
installation plans
datacenter
- Supports moderately difficult datacenter cross-connect work, requiring substantial understanding of operating procedures for: installs, terminations, modifications, and testing
- Delivers a high level of service and an excellent customer experience when interfacing with customers
- Typically requires a high school diploma and 2-4 years of equivalent work experience
- Supports moderately difficult operating testing of layer 1, 2 and 3 cross-connect certification testing
- Able to read moderately difficult installation spreadsheet plans and supports implementing installations accordingly
- California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $58,000 to $88,000 per year
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Company
Overview
1998
Year Established
The company was established in 1998, marking the beginning of its journey in providing data center and interconnection services.
25+ Countries
Global Presence
Operates in over 25 countries, showcasing its extensive international reach and capability to serve a global clientele.
200+ Data Centers
Global Infrastructure
Provides essential services through over 200 data centers worldwide, supporting digital ecosystems and business growth.
- World’s largest provider of data center and interconnection services.
- Offers cutting-edge solutions that enable businesses to scale and adapt to the digital age.
- Facilitates high-performance connections for industries like cloud computing, telecommunications, and finance.
- Provides services including hybrid cloud solutions, network and application performance optimization, and interconnection for business ecosystems.
- At the forefront of advancing global digital transformation through strategic partnerships with leading companies.
- Innovative business models drive enterprise infrastructure modernization, ensuring security and compliance.
- Thriving workplace where every colleague is valued and respected for who they are and what they contribute
- Foster belonging—cultivating an environment where every employee feels empowered to bring their authentic selves to work
- Deliberate inclusion of all perspectives to strengthen decision‑making and business outcomes
- Programs to enhance workplace experience and attract high‑performing talent
Net-zero by 2040
Greenhouse Gas Emissions Target
Committed to achieving net-zero greenhouse gas emissions across all scopes by 2040, verified by Science Based Targets.
50% reduction by 2030
Emission Reduction Target
Reducing Scope 1/2 emissions and fuel/energy-related Scope 3 emissions by half from 2019 levels by 2030.
100% Renewable Energy
Global Portfolio Goal
Aiming to source 100% of energy from renewable sources across all operations by 2030, having reached 96% in 2024.
A-List Recognition
CDP Climate Change
Achieved consecutive years of 'A-List' recognition from CDP for climate change management and transparency.
- Target global average PUE of 1.33 by 2030; achieved 1.39 in latest reporting (6% improvement YoY)
- Installed 72 MW fuel cells (capable of H₂ blends), avoiding 285,000 MTCO₂e and 382 billion gallons of embedded water use
- Consumed 8,560 GWh electricity across 268 data centers in 35 countries, with 1,285 MW of long-term PPAs
- Reduced operational Scope 1/2 emissions 24% from 2019 baseline; total 2024 footprint 1,747,700 MTCO₂e
- Issued ~$6.9 billion in green bonds to finance green buildings, energy efficiency, renewable energy, and decarbonization projects
17% increase
Women Employees Increase
Represents a significant global growth in the number of women employees over the past year.
14% increase
Black/African-American Employees
Signifies a notable rise in the number of U.S.-based Black/African-American employees.
47 organizations
Digital Inclusion Funding
Reflects the number of organizations supported by the foundation to enhance digital access and skills development.
11–37% increase
Employee Volunteer Hours
Highlights the growth in global volunteer hours, with a notable example of 25,300 hours in the latest reporting period.
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