Technical Support Engineer

Overview

Provide 1st line support for datacenter equipment, monitor TPCMS, on‑call 24/7.

Key Responsibilities

• hardware config
• on‑call support
• system monitoring
• incident management
• process improvement
• sla management

Tasks

-Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. -Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates. -Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. -Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. -Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. -Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. -Ensure all Service Level Agreement targets are exceeded.

Requirements

• siem
• vmware
• windows
• cisco
• juniper
• it education

What You Bring

-McAfee SIEM Security - Security Information Events Management knowledge -Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge – LAN / WAN, Juniper, IP Trade. -IT / ICT further education

People Also Searched For

Benefits

-Company pension scheme -Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. -34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually -Occupational health support and wellbeing Portal

About Telent

-Specializes in the design, build, support, and management of the UK’s critical digital infrastructure. -Operates across a wide range of industries including transport, emergency services, network providers, and the public sector. -Services encompass network planning, installation, and maintenance, as well as network construction and management. -Key areas of expertise include: Networks, Safety & Security, Control & Automation, Cyber Security, National Digital Infrastructure.

Sector Specialisms