Description
dispatch boards
schedule coordination
service tracking
parts management
data entry
customer support
The Dispatcher role serves as the central hub between field technicians and customers, ensuring service operations run smoothly and professionally. Ideal candidates are organized, proactive, and thrive in a fast‑paced environment.
- Manage real‑time dispatch boards (manual and electronic) to keep technician schedules current.
- Communicate service updates, customer needs, and schedule changes to technicians and management.
- Track service history, updates, and customer communications in the database.
- Coordinate daily schedules for efficiency, accuracy, and timely job completion.
- Verify technician check‑ins/outs and ensure IVR compliance.
- Ensure technicians have the correct parts and purchase orders for each job.
- Provide professional, urgent support to internal teams and customers.
- Collaborate with Regional Service Managers to clear and schedule new calls.
- Handle data entry, purchasing, and internal support for the assigned region.
Requirements
dispatch
excel
communication
urgency
team‑first
time management
Successful applicants will demonstrate strong communication, multitasking, and urgency, with prior dispatch experience in a service setting preferred. High proficiency in computer applications, especially Excel, and a detail‑oriented, solution‑focused mindset are essential.
The position is office‑based and requires the ability to sit for extended periods, operate standard office equipment, and perform occasional physical tasks such as lifting up to 15 lb and moving within the workspace.
- Prior dispatch experience, preferably in a service industry.
- High‑level computer skills, especially Excel.
- Excellent organizational and time‑management abilities.
- Strong sense of urgency and effective prioritization.
- Superior written and verbal communication skills.
- Team‑first, solution‑focused attitude.
- Ability to excel in a fast‑paced, deadline‑driven environment.
- Ability to work continuously in an office environment and operate standard office equipment.
- Sit at a computer up to 8 hours, with flexibility to alternate between sitting and standing.
- Vision, hearing, twisting, and talking capabilities required continuously.
- Occasionally lift up to 15 lb and perform walking, reaching, kneeling, bending, etc.
Benefits
Nextech offers robust professional development, including paid training, certification support, and education reimbursement, alongside a comprehensive benefits package that features multiple health plans, dental and vision coverage, free life insurance, a 401(k) with a 50 % match, and generous paid time off.
Compensation for this position ranges from $23 to $25 per hour, reflecting the critical nature of the role within the organization.
- Paid training, certification support, and tuition reimbursement.
- Multiple health plans with a free employee‑only option.
- Dental and vision coverage after 30 days.
- Free life insurance equal to annual salary.
- 401(k) with 50 % company match on the first 6 %.
- Optional supplemental coverage (life, disability, accidents, critical illness).
- Seven paid holidays plus flexible PTO.
- Discounts on travel, auto, dining, and more.
Training + Development
Information not given or found
