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Building Support Coordinator - Team Leader
Metricon
Lead Building Support team, oversee customer expectations & job workflow
3d ago
Junior (1-3 years), Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Melbourne, Victoria, Australia
Hybrid
Company Size
1,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Turnkey
Sector Specialisms
Residential
KnockDown NewBuild
Home and Land Packages
Urban Renewal
Role
What you would be doing
clickhome reporting
workflow meetings
stakeholder liaison
issue resolution
contract support
team guidance
- Provide guidance and assistance to the Building Support Coordinators ensuring that customer needs & expectations are met
- Chair weekly workflow meetings with staff to review all jobs in your region to identify anomalies, progression, adherence to KPIs, agreed time frames and remedial actions
- Liaise with estimating, suppliers and key stakeholders where necessary to follow up or resolve specific issues for site personal
- Assist to resolve any site or customer related matters or issues as deemed necessary and escalate relevant issues where appropriate
- Provide detail and assistance in regard to contractual matters; and
- Motivate the team and build a good working environment where honesty, openness and support for each other is paramount
- Work and assist the Area Building Manager on specified tasks as required.
- Sit with your Team and partner with them and go through each job number using Clickhome Workflow Report
- Maintain a detailed understanding of the Metricon job workflow, specifications and job details and ensure customers are kept abreast of any changes
What you bring
microsoft word
excel
construction knowledge
leadership
customer service
interpersonal
- Relevant experience in a customer focused role within a time critical working environment
- Proven experience in providing leadership and team development
- A proactive approach to all tasks undertaken with the ability to reach all KPIs and set deadlines
- Extensive experience within a volume/fast-paced customer service environment
- Superior/highly developed interpersonal and communication skills, as well as highly organised; and
- Intermediate Microsoft WORD and EXCEL skills.
- Working knowledge of the building and construction process essential
- Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
- Attractive housing discounts on our award-winning homes
- Work with a high performing and fun team who are handling their own portfolio of job sites
- Fun environment and supportive Mount Waverley Office
- You Matter! Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being
- 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
- On-going learning and development opportunities to help build your skills and reach your potential
- We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- national police check required for successful applicant.
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Company
Overview
40 years
Years in Operation
Experience and expertise built over several decades.
- Offers a wide range of home designs, from affordable first homes to luxury custom builds.
- Focus on delivering high-quality homes for modern families.
- Expertise in residential building with personalized design options.
- Strong presence across multiple states in the Australian housing market.
- Continuous investment in innovative, energy-efficient, and sustainable building techniques.
- Reputation built on quality, craftsmanship, and customer service.
- Projects include both new builds and renovations, providing tailored solutions.
- Commitment to design excellence has earned multiple industry awards.
- Customer Focused
- Innovative
- Integrity
- Teamwork
- Sustainability
- Passion for Building Dreams
2050
Net Zero Target Year
Commitment to achieving net zero carbon emissions by 2050.
- Integrates sustainability into design, construction, and operations.
- Implements energy-efficient solutions in homes.
- Incorporates sustainable building practices like solar power, energy-saving designs, and rainwater harvesting.
34%
Women in Leadership
Proportion of leadership roles held by women, reflecting gender diversity in upper management.
- focus on creating a workplace where everyone feels valued and respected.
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