Strategic Account Manager, OGC

Description

• Identify and help drive cross-sell and own upsell opportunities.
• Work with cross-functional internal and external teams to ensure alignment and collaboration throughout the project lifecycle to deliver customer business outcomes.
• Understand our client’s business, operating models, and pain points and proactively explore ways to improve overall client satisfaction.
• Manage internal projects to deliver customer requirements
• Gather and define requirements for solutions to unique customer problems
• Collaborate with product and engineering teams to refine requirements, manage product delivery and inform customers of present and future product capabilities
• Drive customer adoption & expansion of accounts where solutions improve business outcomes for customers
• Develop mastery of Built’s suite of products & solutions
• Coordinate sales, implementations, and customer success team activities to support our largest customers
• Foster a culture of continuous improvement by identifying and implementing process enhancements to optimize delivery.
• Develop a trusted advisor relationship with the client and executive sponsors to ensure they are using the solution to achieve full business value and growth.
• Manage external programs for software delivery and development

Requirements

• Polished oral, written, and interpersonal skills
• Built Recognized in Two American Business Award Categories
• Negotiation skills with the ability to find positive outcomes in high-stress situations
• The ability to handle multiple work streams
• Experience in a Financial Technology or Real Estate Firm is a plus
• Strong attention to detail
• Project management and coordination skills
• The ideal candidate for this role has at least +4 years of experience in a customer-facing role managing complex, enterprise software adoption at mid-size and enterprise scale companies
• Capacity to accept and utilize constructive criticism
• Bachelor's degree or equivalent experience
• 4+ years of customer-facing program/project management experience or relationship management experience with large enterprise software customers

Benefits

• Robust compensation package, including equity in the form of stock options
• Flexible working hours, paid family leave, ERGs & Mentorship opportunities
• Competitive benefits including: uncapped vacation, health, dental & vision insurance
• Series D Financing Round
• The rare opportunity to radically disrupt a $1.5T industry
• 401k with match and expedited vesting
• Learning grant program to support ongoing professional development

Training + Development

Interview process

Visa Sponsorship

Security clearance