Multi-Family HVAC Service Technician

Description

• Communicate clearly with residents and onsite staff regarding timelines, findings, and resolution of HVAC issues
• Follow all OSHA, EPA, and company safety standards during service and replacement work
• Partner with onsite maintenance teams to prioritize HVAC needs across multiple properties
• Respond to resident HVAC work orders in a timely, professional manner
• Remove and replace HVAC systems and components (condensers, air handlers, furnaces, coils, thermostats, etc.) following manufacturer and company standards
• Properly handle, recover, and record refrigerants in compliance with EPA regulations
• Maintain clean, organized work areas, vehicles, and storage spaces
• Assist with training and developing onsite service teams on HVAC basics, troubleshooting steps, filter change programs, and preventive maintenance standards
• Diagnose, repair, and maintain HVAC systems in occupied and vacant apartment homes (heat pumps, split systems, gas/electric furnaces, package units, mini-splits, etc.)
• Provide coaching in the field during projects and service calls to reinforce best practices and safety protocols
• Perform seasonal start-up and shut down procedures and routine system checks
• Accurately document all work performed in the company’s work order system, including parts used and time on task
• Assist with planning and executing system change-outs and unit/stack replacement projects across one or more communities
• Verify proper system operation after replacement, including airflow, charge, and temperature differential
• Assist with maintaining accurate inventory of HVAC parts, tools, and consumables
• Coordinate with vendors and suppliers as needed for equipment and materials

Requirements

• HVAC trade school or technical certificate
• Strong knowledge of residential HVAC systems, diagnostics, and replacement best practices
• 3+ years of HVAC service and/or installation experience (multi-family or light commercial strongly preferred)
• Experience training, mentoring, or coaching junior technicians or onsite maintenance staff
• Role may require travel between multiple communities within a defined market/region
• Experience using digital work order systems (e.g., Yardi, Entrata, Leonardo247, etc.)
• Valid driver’s license with acceptable driving record
• Ability to safely lift/carry up to 50–75 lbs and work in attics, rooftops, and confined spaces
• Basic knowledge of electrical and mechanical systems beyond HVAC
• Strong customer service mindset and professional communication skills
• Prior experience working in apartment communities / multi-family housing
• EPA Section 608 Certification (Type II or Universal)

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance