Sales Consultant

Description

We have an exciting opportunity for a Sales Consultant to join our team within Vistry Thames Valley, at our Wokingham site. As our Sales Consultant, you will carry out all aspects of the day to day running of the sales hub/development in accordance with the customer journey, taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the sales progress across a number of sites and house ranges within the sales hub/development and delivering successful continual sales at all sites within the sales hub/development

• Assist with internal or external audit as required in line with Vistry Values of ICQ.
• Implement Vistry’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
• Work alongside colleagues within the designated developments to ensure all aspects of the sales process is communicated to the team, customer and relevant stakeholders.
• Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date.
• Maintain detailed knowledge of all relevant Vistry house types, build progress and availability within the designated developments, to ensure each customer is given every opportunity to purchase a new home.
• Travel to all designated developments to undertake pre booked customer appointments.
• Respond to all cancellations making every effort to ‘save’ and if necessary, re negotiate the reservation, identifying the reason for cancellation and offer any suitable alternatives on other Vistry developments.
• Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s).
• Conduct yourself with internal and external stakeholders as ambassadors of Vistry.
• Manage and implement new innovation in fulfilling the business targets on new home sales and negotiate with customers to ensure the best sales outcome.
• Work with the Site teams to understand the build progress to provide customer information as required.
• Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands.
• Take responsibility for all company property, equipment and presentation across each site within the specified developments.
• Maintain detailed knowledge of all relevant purchase assistance schemes, alternative site’s and house types, to ensure every customer is offered a bespoke choice of purchase options.
• Proactively sell customer extras and manage implementation across all reservations to drive additional profit for the Company.
• Maintain the sales arena including show homes on the development in line with brand and company standards.

Requirements

• Willing to work weekends.
• Comfortable using multi channel forms of communication.
• Strong negotiation and sales skills.
• Experience in generating leads and sales through telephone based business development.
• Proven ability to work under pressure and meet sales targets
• Proven track record of successfully completing the sales process with customers.
• 5 GCSEs / GCE or equivalent including Mathematics and English (at C grade or above).
• Excellent communication skills.
• Awareness of local market and economic conditions.
• Ability to handle complaints and difficult situations.
• Good planning and organisational skills
• Patience and ability to remain calm under pressure.
• Willing to travel to all sales sites within the division, including regional offices.
• Experience working in a customer facing role delivering under pressure.
• Excellent administration and organisational skills.
• Full driving licence and access to a suitable vehicle.
• Excellent IT skills with demonstrable knowledge of Microsoft Office tools.

Benefits

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

• Salary sacrifice car scheme available to all employees
• Employee rewards portal with many more benefits…
• Life assurance at 4 x your annual salary
• Competitive pension scheme through salary sacrifice
• Share save and share incentive schemes
• Private medical insurance, with employee paid cover
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• Competitive basic salary and annual bonus
• 2 Volunteering days per annum
• Mileage allowance

Training + Development

Interview process

Visa Sponsorship

Security clearance